CXChronicles Blog | Tools

Guides, case studies and podcast episodes from the CXChronicles team and the customer-focused leaders we talk to.

Case Study: The Triple-Lock Engine That Solved Incentivesmart's Cross-Regional Duplicate Problem

Data duplication is a profit killer. For Incentivesmart, a provider of employee engagement and customer loyalty software, it grew ...

Incentivesmart had invested in a multi-hub HubSpot setup, with Marketing Pro, Sales Pro, Service Pro and the core CRM. When ...

The way buyers evaluate and buy products has fundamentally shifted. For over a decade, organic search growth meant optimizing for ...

Ever wondered what it takes to build a product used by millions? In Episode 263 of The CXChronicles Podcast, we got the inside ...

The short answer: a CRM (customer relationship management system) gives every customer-facing team one shared record of each ...

Ready to dive into customer experience with one of the industry's brightest minds? In Episode 264 of The CXChronicles Podcast, ...

The short answer: customer data helps you understand each customer as an individual: who they are, what they do and what they ...

In Episode 274 of The CXChronicles Podcast, host Adrian Brady-Cesana sits down with Dave Rennyson, CEO of SuccessKPI. Known for ...

The short answer: text messaging (SMS and messaging apps) works best for short, timely, useful messages: appointment reminders, ...

Join 15,000+ customer-focused leaders who get our weekly roundup of new episodes, insights and events.