---
title: Privacy and Cookie Policy - CXChronicles
description: How CXChronicles collects, uses and protects your personal data, which cookies we use, and how to exercise your privacy rights.
---

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# Privacy and cookie policy

How CXChronicles collects, uses and protects your personal data when you visit our website, contact us, subscribe to CXC Weekly or take part in The CXChronicles Podcast.

Last updated: November 12, 2026

Contents

1. [Who we are](https://www.cxchronicles.com/privacy-policy#who)
2. [What we collect](https://www.cxchronicles.com/privacy-policy#collect)
3. [How we use it](https://www.cxchronicles.com/privacy-policy#use)
4. [Legal bases](https://www.cxchronicles.com/privacy-policy#bases)
5. [Who we share it with](https://www.cxchronicles.com/privacy-policy#share)
6. [International transfers](https://www.cxchronicles.com/privacy-policy#transfers)
7. [How long we keep it](https://www.cxchronicles.com/privacy-policy#retention)
8. [Your rights](https://www.cxchronicles.com/privacy-policy#rights)
9. [Cookies](https://www.cxchronicles.com/privacy-policy#cookies)
10. [Security](https://www.cxchronicles.com/privacy-policy#security)
11. [Children](https://www.cxchronicles.com/privacy-policy#children)
12. [Changes](https://www.cxchronicles.com/privacy-policy#changes)
13. [Contact us](https://www.cxchronicles.com/privacy-policy#contact)

## 1. Who we are

CXChronicles is the trading name of **Lotus Bay Ventures LLC** ("CXChronicles", "we", "us"), a customer experience consultancy and media company based at 9223 Lakeside Road, Angola, New York 14006, United States. We are the controller of the personal data described in this policy.

If you have any questions about this policy or your data, email [hello@cxchronicles.com](mailto:hello@cxchronicles.com).

## 2. What we collect

### Information you give us

- **Contact and enquiry forms:** your name, work email, company, job title and the details you share about your enquiry.
- **Newsletter:** your email address and, if provided, your name, when you subscribe to CXC Weekly.
- **Podcast guests and event participants:** your name, role, company, bio, photo, and the recordings and content we create together.
- **Meetings and emails:** information you share when you book a call or correspond with us.

### Information collected automatically

- **Usage data:** pages visited, links clicked, referring website, browser, device type and approximate location based on your IP address.
- **Cookies and similar technologies:** see [Cookies](https://www.cxchronicles.com/privacy-policy#cookies) below.

## 3. How we use your information

- To reply to your enquiries and book consultations.
- To deliver our services, events, content bundles and podcast episodes.
- To send CXC Weekly and other updates you've asked for. You can unsubscribe at any time using the link in every email.
- To understand how our website is used and improve it.
- To keep our website and systems secure and prevent spam.
- To meet our legal and accounting obligations.

We do not sell your personal data, and we do not use it to make automated decisions that have legal or similarly significant effects on you.

## 4. Legal bases (UK and EU visitors)

Under the UK and EU General Data Protection Regulation (GDPR), we rely on:

- **Consent:** for newsletters and non-essential cookies. You can withdraw consent at any time.
- **Contract:** to deliver services you've engaged us for, or take steps you've requested before doing so.
- **Legitimate interests:** to respond to business enquiries, run and improve our website, and keep it secure, where these interests aren't overridden by your rights.
- **Legal obligation:** where we must keep records by law.

## 5. Who we share it with

We use trusted service providers who process data on our behalf, under contracts that protect it:

| Provider | Purpose |
| --- | --- |
| HubSpot | Website hosting, forms, CRM, meetings and website analytics |
| EmailOctopus | CXC Weekly newsletter |
| Buzzsprout | Podcast hosting and the embedded episode player |
| Google | Web fonts and YouTube video embeds |
| AI tools, such as Anthropic's Claude and Google's Gemini, including through integrations with HubSpot | Internal use only: helping our team draft content, summarize information and analyze data. These tools are not used to make decisions about you, and are not used to contact you directly. |

We may also share information with professional advisers, or where required by law. If we refer you to one of our strategic partners, we'll only share your details with your agreement.

## 6. International transfers

CXChronicles is based in the United States, and our team works across the United States, the United Kingdom and Ireland. Many of our service providers are also based in the United States. Where personal data from the UK or European Economic Area is transferred to the United States or elsewhere, we rely on appropriate safeguards such as the EU-US Data Privacy Framework, the UK Extension, or Standard Contractual Clauses.

## 7. How long we keep it

We keep personal data only for as long as we need it for the purposes described in this policy, or as required by law. As a guide:

- **Enquiries and prospective clients:** up to 3 years after our last contact with you.
- **Client contracts, invoices and financial records:** up to 7 years after the end of our relationship, to meet tax and accounting requirements.
- **Newsletter subscribers:** until you unsubscribe. We keep a minimal record of your opt-out so we don't email you again.
- **Website analytics:** in line with the retention settings of our analytics tools, typically no longer than 26 months.
- **Podcast episodes and published content:** episodes and content you've taken part in remain available as part of our public archive. If you'd like something reviewed or removed, contact us.

When data is no longer needed, we delete it or anonymize it.

## 8. Your rights

Depending on where you live, you may have the right to:

- Access the personal data we hold about you
- Correct inaccurate data, or ask us to delete it
- Restrict or object to how we use it, including for direct marketing
- Receive a copy of your data in a portable format
- Withdraw consent at any time
- Opt out of the sale or sharing of personal information (we don't sell it)

The easiest way to make a request is through our secure data privacy request form.

[Make a data request](https://na1.hs-data-privacy.com/request/EetniDjn-6SYxUIAwQ_yUA)

You can also email [hello@cxchronicles.com](mailto:hello@cxchronicles.com). We'll respond within the time limits set by applicable law. You also have the right to complain to a data protection authority, such as the Data Protection Commission in Ireland or the Information Commissioner's Office in the UK.

## 9. Cookies

Cookies are small files stored on your device. We use:

- **Necessary cookies,** which make the website work and remember your cookie choices. These are always on.
- **Analytics cookies,** which help us understand how visitors use the site. These are only set if you accept them.
- **Third-party embeds,** such as the podcast player, newsletter form and YouTube videos, which may set their own cookies when you use them.

| Cookie | Provider | Purpose |
| --- | --- | --- |
| \_\_hs\_cookie\_cat\_pref, \_\_hs\_opt\_out | HubSpot | Remembers your cookie choices (necessary) |
| \_\_hstc, hubspotutk, \_\_hssc, \_\_hssrc | HubSpot | Website analytics and recognizing returning visitors (analytics) |
| \_\_cf\_bm | HubSpot (Cloudflare) | Bot protection (necessary) |

When you first visit, a banner asks for your consent. You can change your choice at any time:

Want to review or change your cookie preferences?

Cookie settings

## 10. Security

We use appropriate technical and organizational measures to protect your data, including access controls and secure, reputable service providers. No system is perfectly secure, so if you believe your data has been compromised, please contact us straight away.

## 11. Children

Our website and services are intended for business professionals and are not directed at children under 16. We don't knowingly collect their personal data.

## 12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

## 13. Contact us

Lotus Bay Ventures LLC, doing business as CXChronicles  
9223 Lakeside Road, Angola, New York 14006, United States  
Email: [hello@cxchronicles.com](mailto:hello@cxchronicles.com)  
Data requests: [secure data privacy request form](https://na1.hs-data-privacy.com/request/EetniDjn-6SYxUIAwQ_yUA)

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