--- title: CXChronicles Blog | AI in CX description: AI in CX | Find insights across CX, CS & RevOps from business leaders across the globe, software news in the customer space, and much more. 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Filter by topic: [All](https://www.cxchronicles.com/blog) [Podcast](https://www.cxchronicles.com/blog/tag/podcast)[Knowledge Base](https://www.cxchronicles.com/blog/tag/knowledge-base)[Team](https://www.cxchronicles.com/blog/tag/team)[Podcast Takeaways](https://www.cxchronicles.com/blog/tag/podcast-takeaways)[Tools](https://www.cxchronicles.com/blog/tag/tools)[Process](https://www.cxchronicles.com/blog/tag/process)[The Four CX Pillars](https://www.cxchronicles.com/blog/tag/the-four-cx-pillars)[Feedback](https://www.cxchronicles.com/blog/tag/feedback)[AI in CX](https://www.cxchronicles.com/blog/tag/ai-in-cx)[Case study](https://www.cxchronicles.com/blog/tag/case-study)[AEO](https://www.cxchronicles.com/blog/tag/aeo) ## [CXC AI in CX Case Study: The Triple-Lock Engine That Solved Incentivesmart's Cross-Regional Duplicate Problem Data duplication is a profit killer. For Incentivesmart, a provider of employee engagement and customer loyalty software, it grew ... November 12, 2026](https://www.cxchronicles.com/blog/case-study-the-triple-lock-engine-that-solved-incentivesmarts-cross-regional-duplicate-problem) ## [CXC AI in CX You Can't Take the Human Out of AI: Lessons from SupportNinja CEO Craig Crisler When Craig Crisler co-founded SupportNinja, he did something most new founders in the outsourcing space wouldn't: he sat down ... November 12, 2026](https://www.cxchronicles.com/blog/you-cant-take-the-human-out-of-ai-lessons-from-supportninja-ceo-craig-crisler) ## [CXC AI in CX 7 Core CX Lessons from 5 Years and Nearly 300 Customer Experience Leaders CXChronicles is celebrating five years. What started as a mission to chronicle how the world's most successful business leaders ... November 12, 2026](https://www.cxchronicles.com/blog/7-core-cx-lessons-from-5-years-and-nearly-300-customer-experience-leaders) ## [CXC AI in CX What Frontlines Teach Us: CX Lessons from TaskUs's Joe Anderson (Episode 259) If you've ever been in the trenches of customer experience, you know that CX isn't about perfection. It's about consistency, ... November 12, 2026](https://www.cxchronicles.com/blog/what-frontlines-teach-us-cx-lessons-from-taskuss-joe-anderson-episode-259) ## [CXC AI in CX Ryan Wang of Assembled on How AI and Team Building Are Shaping the Future of Customer Support (Episode 278) In today's support landscape, AI isn't just a trend. It's a necessity. Yet behind every successful AI-powered company is a ... November 12, 2026](https://www.cxchronicles.com/blog/ryan-wang-of-assembled-on-how-ai-and-team-building-are-shaping-the-future-of-customer-support-episode-278) ## [CXC AI in CX Dave Rennyson of SuccessKPI on Unified Data, Invisible AI and Winning as a Team (Episode 274) In Episode 274 of The CXChronicles Podcast, host Adrian Brady-Cesana sits down with Dave Rennyson, CEO of SuccessKPI. Known for ... November 12, 2026](https://www.cxchronicles.com/blog/dave-rennyson-of-successkpi-on-unified-data-invisible-ai-and-winning-as-a-team-episode-274) ## Get CXC Weekly Join 15,000+ customer-focused leaders who get our weekly roundup of new episodes, insights and events. [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=360&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/) Make happiness a habit. 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