--- title: The CXChronicles Podcast - Top-Ranked Customer Experience Podcast description: Conversations with founders and executives on customer experience, Customer Success and RevOps. Ranked by Zendesk, and Feedspot among best CX podcasts. --- [Skip to content](https://www.cxchronicles.com/podcast#main) [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=500&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/?hsLang=en) [Services](https://www.cxchronicles.com/services/?hsLang=en) [Partners](https://www.cxchronicles.com/partners/?hsLang=en) - [Strategic partner networkVetted CX and RevOps tools, preferred pricing](https://www.cxchronicles.com/partners/?hsLang=en) - [HubSpot Solutions PartnerImplementation, onboarding and migration](https://www.cxchronicles.com/partners/hubspot/?hsLang=en) [Podcast](https://www.cxchronicles.com/podcast/?hsLang=en) - [The CXChronicles PodcastEpisodes, rankings and how to listen](https://www.cxchronicles.com/podcast/?hsLang=en) - [Content bundles and sponsorshipFeatured episodes for your brand](https://www.cxchronicles.com/podcast-content/?hsLang=en) [Events](https://www.cxchronicles.com/events/?hsLang=en) [Insights](https://www.cxchronicles.com/insights/?hsLang=en) - [BlogArticles and guides from CX leaders](https://www.cxchronicles.com/insights/?hsLang=en) - [Case studiesResults from our clients](https://www.cxchronicles.com/case-studies/?hsLang=en) - [The Four CX Pillars bookAdrian's playbook for growing with CX](https://www.cxchronicles.com/the-four-cx-pillars/?hsLang=en) [About](https://www.cxchronicles.com/about/?hsLang=en) [Book a consultation](https://www.cxchronicles.com/contact-us/?hsLang=en) Menu - [Services](https://www.cxchronicles.com/services/?hsLang=en) - [Partners](https://www.cxchronicles.com/partners/?hsLang=en) - [HubSpot Solutions Partner](https://www.cxchronicles.com/partners/hubspot/?hsLang=en) - [Podcast](https://www.cxchronicles.com/podcast/?hsLang=en) - [Content bundles and sponsorship](https://www.cxchronicles.com/podcast-content/?hsLang=en) - [Events](https://www.cxchronicles.com/events/?hsLang=en) - [Insights](https://www.cxchronicles.com/insights/?hsLang=en) - [Case studies](https://www.cxchronicles.com/case-studies/?hsLang=en) - [The Four CX Pillars book](https://www.cxchronicles.com/the-four-cx-pillars/?hsLang=en) - [About](https://www.cxchronicles.com/about/?hsLang=en) - [Book a consultation](https://www.cxchronicles.com/contact-us/?hsLang=en) ![](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/CXC-headset_logo.png?width=64&height=64&name=CXC-headset_logo.png)Hosted by Adrian Brady-Cesana · New episodes regularly # The CXChronicles Podcast Where CX leaders share what works. A consistently top-5-ranked customer experience podcast. Founders and executives from around the world talk through how they build customer-focused teams across The Four CX Pillars: Team, Tools, Process and Feedback. [Apple Podcasts](https://podcasts.apple.com/us/podcast/cxchronicles-podcast/id1346799519) [Spotify](https://open.spotify.com/show/46c1YHMsx1oXcqeGXJSjhi) [YouTube](https://www.youtube.com/channel/UC8BRQobzHflNBZcLpmKflnw) [Amazon Music](https://music.amazon.com/podcasts/bb9eb661-1afa-4ff0-a831-9dbd93f8254b/the-cxchronicles-podcast) **Nearly 300**episodes **Since 2017**on air **120+**countries listening **4.8 ★**on Apple Podcasts ![Podcast host Adrian Brady-Cesana recording live at CCW Las Vegas 2025](https://www.cxchronicles.com/hs-fs/hubfs/IMG_5318.jpg?width=900&name=IMG_5318.jpg) Adrian Brady-Cesana, live at CCW Las Vegas 2025 ## Consistently ranked a top 5 CX podcast Recommended by the platforms and teams that customer experience professionals already trust, including #2 by Feedspot, #2 by Ozonetel, #3 by Contentful and #4 by Zendesk. [#2FeedspotBest AI in customer experience podcasts, 2026](https://podcast.feedspot.com/ai_in_customer_experience_podcasts/) [#2OzonetelTop podcasts every CX leader must hear](https://ozonetel.com/best-customer-experience-podcasts/) [#3ContentfulCustomer experience podcasts](https://www.contentful.com/blog/customer-experience-cx-podcasts/) [#4ZendeskTop customer service and support podcasts, 2026](https://www.zendesk.com/blog/customer-service/support/top-customer-service-podcasts/) [#6Experience StackBest customer experience podcasts](https://experiencestack.co/best-32-customer-experience-cx-podcasts-you-can-listen-in-2022-f263a02284f1) [FeaturedHubSpotCustomer service podcasts worth your time](https://blog.hubspot.com/service/customer-service-podcasts) [FeaturedGenroeTop customer experience podcasts](https://www.genroe.com/blog/top-customer-experience-podcasts/14649#cxchronicles) [FeaturedgiosgCustomer experience podcasts to follow](https://www.giosg.com/blog/customer-experience-podcast) > “Chock-full of ideas for growing your business and your team.” > > HubSpot > “Best for: building a customer-centric business culture.” > > Zendesk ## Latest episodes Press play right here. New episodes appear automatically as soon as they're published. ### Recently published ### Listen your way Follow the show on your favorite app, or add the RSS feed to any podcast player. [RSS feed](https://feeds.buzzsprout.com/139790.rss) ## Never miss an episode Get CXC Weekly: new episodes, the best takeaways and what's coming next, in your inbox. Join 15,000+ customer-focused leaders. - New episodes as soon as they drop - Key takeaways if you're short on time - Live recording and event invites ## Every episode, one framework Each guest walks through The Four CX Pillars, so you can compare how very different companies solve the same problems. ![](https://www.cxchronicles.com/hs-fs/hubfs/The%204%20CX%20Pillars/Team-removebg-preview.png?width=76&height=76&name=Team-removebg-preview.png) ### Team How they hire, structure and grow customer-facing people. ![](https://www.cxchronicles.com/hs-fs/hubfs/The%204%20CX%20Pillars/Tools-removebg-preview.png?width=76&height=76&name=Tools-removebg-preview.png) ### Tools The CRM, help desk, AI and automation that actually earn their place. ![](https://www.cxchronicles.com/hs-fs/hubfs/The%204%20CX%20Pillars/Process-removebg-preview.png?width=76&height=76&name=Process-removebg-preview.png) ### Process The workflows and playbooks that remove friction for customers. ![](https://www.cxchronicles.com/hs-fs/hubfs/The%204%20CX%20Pillars/Feedback-removebg-preview.png?width=76&height=76&name=Feedback-removebg-preview.png) ### Feedback How they listen to customers and turn it into decisions. Leaders from these companies have joined the show - ![Gainsight](https://www.cxchronicles.com/hs-fs/hubfs/Client%20Logos/Gainsight-logo.png?width=280&name=Gainsight-logo.png) - ![Freshworks](https://www.cxchronicles.com/hs-fs/hubfs/Client%20Logos/freshworks-logo_brandlogos.net_c6t5u.png?width=280&name=freshworks-logo_brandlogos.net_c6t5u.png) - ![Zendesk](https://www.cxchronicles.com/hs-fs/hubfs/Client%20Logos/Zendesk-Logo.wine.png?width=280&name=Zendesk-Logo.wine.png) - ![Microsoft](https://www.cxchronicles.com/hs-fs/hubfs/Client%20Logos/Microsoft_logo_(2012).svg.webp?width=280&name=Microsoft_logo_(2012).svg.webp) - ![AWS](https://www.cxchronicles.com/hs-fs/hubfs/Client%20Logos/AWS.png?width=280&name=AWS.png) - ![Forbes](https://www.cxchronicles.com/hs-fs/hubfs/Client%20Logos/forbes%20logo%20png.webp?width=280&name=forbes%20logo%20png.webp) ![A selection of featured guests from The CXChronicles Podcast](https://www.cxchronicles.com/hs-fs/hubfs/%5BCONTENT%5D/CXCP%20Featured%20Guests.png?width=1400&name=CXCP%20Featured%20Guests.png) Some of the leaders who've joined Adrian on the show ## Every conversation becomes a content bundle Guests and sponsors don't just get an episode. They get months of ready-to-use content, made from their best moments. - The full episode on every major podcast app and YouTube - Short video reels of the strongest moments - Branded quote graphics in square and landscape formats - Ready-to-post LinkedIn copy and a curated blog post - A feature in the CXC Weekly newsletter [See content bundles](https://www.cxchronicles.com/podcast-content/?hsLang=en) ![Sample CXChronicles Podcast content package](https://www.cxchronicles.com/hs-fs/hubfs/%5BCONTENT%5D/%5BIMAGE%5D%20Content%20Package%20Sample.png?width=1200&name=%5BIMAGE%5D%20Content%20Package%20Sample.png) ![Quote graphic from Episode 280 with Josh Schachter of Gainsight](https://www.cxchronicles.com/hs-fs/hubfs/PODCAST/Quote%20-%20Josh%20Schachter%20-%20Episode%20280.png?width=640&name=Quote%20-%20Josh%20Schachter%20-%20Episode%20280.png) ![Example asset from a CXChronicles Podcast content bundle](https://www.cxchronicles.com/hs-fs/hubfs/PODCAST/Screenshot%202026-10-22%20at%2018.07.59.png?width=640&name=Screenshot%202026-10-22%20at%2018.07.59.png) ## What guests take away Guests often keep the conversation going on their own blogs. Here's what a few of them wrote after their episode. ### [Glance Transforming CX: the 4 pillars every business needs Read on glance.cx](https://www.glance.cx/blog/transforming-cx-the-4-pillars-every-business-needs) ### [The Verde Group Measuring customer experience friction to drive business impact Read on verdegroup.com](https://verdegroup.com/blog/measuring-customer-experience-friction-to-drive-business-impact/) ### [Instant Teams Podcast feature: CXChronicles with Instant Teams Read on instantteams.com](https://instantteams.com/blog/podcast-feature-the-cx-chronicles-with-instant-teams/) ## Get involved ### Be a guest Lead a customer-facing team and have a story worth sharing? Tell us about it. [Pitch a guest](https://www.cxchronicles.com/contact-us/?hsLang=en) ### Sponsor the show Reach founders, executives and CX leaders in 120+ countries. [Talk sponsorship](https://www.cxchronicles.com/contact-us/?hsLang=en) ### Get a content bundle Turn one conversation into a full episode, short reels, quote graphics and ready-to-post copy. [See content bundles](https://www.cxchronicles.com/podcast-content/?hsLang=en) ## About the podcast What is The CXChronicles Podcast about? It's a customer experience podcast with nearly 300 episodes. Host Adrian Brady-Cesana interviews founders, executives and customer-focused leaders about how they build their teams and operations across The Four CX Pillars: Team, Tools, Process and Feedback. Who hosts the podcast? The podcast is hosted by Adrian Brady-Cesana, founder of CXChronicles. It has been running since December 2017. Where can I listen? On Apple Podcasts, Spotify, YouTube, Amazon Music and every major podcast app, with new episodes released regularly. How do I become a guest? Use our [contact form](https://www.cxchronicles.com/contact-us/?hsLang=en) and choose the podcast option. Tell us about the guest, their role and the topic, and we'll reply within two business days. Can my company sponsor the podcast or get a content package? Yes. Every episode can become a content bundle with the full episode, short video reels, quote graphics and ready-to-post copy. [Get in touch](https://www.cxchronicles.com/contact-us/?hsLang=en) to discuss sponsorship or a content package. ## Have a CX story worth sharing? We're always looking for leaders with honest lessons from the front line. [Pitch a guest](https://www.cxchronicles.com/contact-us/?hsLang=en) [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=360&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/?hsLang=en) Make happiness a habit. [hello@cxchronicles.com](mailto:hello@cxchronicles.com) #### Services - [Managed services](https://www.cxchronicles.com/services/?hsLang=en) - [Strategic partners](https://www.cxchronicles.com/partners/?hsLang=en) - [HubSpot implementation](https://www.cxchronicles.com/partners/hubspot/?hsLang=en) - [Case studies](https://www.cxchronicles.com/case-studies/?hsLang=en) #### Content - [Podcast](https://www.cxchronicles.com/podcast/?hsLang=en) - [Content bundles](https://www.cxchronicles.com/podcast-content/?hsLang=en) - [Live events](https://www.cxchronicles.com/events/?hsLang=en) - [Insights](https://www.cxchronicles.com/insights/?hsLang=en) - [The Four CX Pillars book](https://www.cxchronicles.com/the-four-cx-pillars/?hsLang=en) #### Company - [About](https://www.cxchronicles.com/about/?hsLang=en) - [Contact](https://www.cxchronicles.com/contact-us/?hsLang=en) © 2026 CXChronicles. All rights reserved.[Privacy and cookie policy](https://www.cxchronicles.com/privacy-policy/?hsLang=en) Cookie settings ```json { "@context" : "https://schema.org", "@id" : "https://cxchronicles.com/podcast/#podcast", "@type" : "PodcastSeries", "author" : { "@type" : "Person", "name" : "Adrian Brady-Cesana" }, "description" : "A customer experience podcast hosted by Adrian Brady-Cesana, with nearly 300 episodes. 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