CXChronicles Blog | Podcast Takeaways

Guides, case studies and podcast episodes from the CXChronicles team and the customer-focused leaders we talk to.

You Can't Take the Human Out of AI: Lessons from SupportNinja CEO Craig Crisler

When Craig Crisler co-founded SupportNinja, he did something most new founders in the outsourcing space wouldn't: he sat down ...

CXChronicles is celebrating five years. What started as a mission to chronicle how the world's most successful business leaders ...

Ever wondered what it takes to build a product used by millions? In Episode 263 of The CXChronicles Podcast, we got the inside ...

If you've ever been in the trenches of customer experience, you know that CX isn't about perfection. It's about consistency, ...

In a world obsessed with automation, AI and rapid-fire communication, what if the most powerful customer experience tool was… a ...

Ready to dive into customer experience with one of the industry's brightest minds? In Episode 264 of The CXChronicles Podcast, ...

In Episode 267 of The CXChronicles Podcast, host Adrian Brady-Cesana sits down with Michele Shane, SVP of Business Development at ...

In today's support landscape, AI isn't just a trend. It's a necessity. Yet behind every successful AI-powered company is a ...

In Episode 274 of The CXChronicles Podcast, host Adrian Brady-Cesana sits down with Dave Rennyson, CEO of SuccessKPI. Known for ...

Join 15,000+ customer-focused leaders who get our weekly roundup of new episodes, insights and events.