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Guides, case studies and podcast episodes from the CXChronicles team and the customer-focused leaders we talk to.
Customer Experience vs. Customer Satisfaction: WTF Is the Difference?
The short answer: customer satisfaction (CSAT) is a metric. It measures how happy a customer is with a specific interaction, ...
November 12, 2026The Power of a Handwritten Card in a Digital World: Lessons from Hallmark Business Connections (Episode 260)
In a world obsessed with automation, AI and rapid-fire communication, what if the most powerful customer experience tool was… a ...
November 12, 2026Beyond the Buzzwords: Human-Centric CX and Business Growth with Ujet's Michele Shane (Episode 267)
In Episode 267 of The CXChronicles Podcast, host Adrian Brady-Cesana sits down with Michele Shane, SVP of Business Development at ...
November 12, 2026NPS Touchpoints: When to Survey Customers and How to Follow Up with Detractors
The short answer: Net Promoter Score (NPS) asks customers one question: "How likely are you to recommend us to a friend or ...
November 12, 2026How to Use Customer Data to Improve Customer Experience
The short answer: customer data helps you understand each customer as an individual: who they are, what they do and what they ...
November 12, 2026How to Build a Voice of the Customer (VoC) Program That Drives Action
The short answer: a voice of the customer (VoC) program is a system for capturing what customers say, think and feel about your ...
November 12, 20268 Ways to Build Trust with Your Customers
The short answer: customers trust businesses that do what they say, tell the truth (especially when something goes wrong), listen ...
November 12, 2026Get CXC Weekly
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