All articles and episodes
Guides, case studies and podcast episodes from the CXChronicles team and the customer-focused leaders we talk to.
How to Build a Customer Success Team: A Practical Guide
The short answer: start by defining what success means for your customers, hire a first customer success manager (CSM) when ...
November 12, 2026How to Build a Customer Success Strategy That Scales
The short answer: a Customer Success strategy is your plan for helping customers achieve the outcomes they bought your product ...
November 12, 202611 Benefits of Using a CRM (and Why Most Teams Use Only a Fraction of Theirs)
The short answer: a CRM (customer relationship management system) gives every customer-facing team one shared record of each ...
November 12, 2026Customer Success vs. Customer Support: WTF Is the Difference?
The short answer: customer support is reactive. It helps customers when they reach out with a question or a problem. Customer ...
November 12, 2026CX Glossary: 60+ Customer Experience, Customer Success and AI Terms Explained
Customer experience comes with a lot of jargon, and the AI era has added plenty more. This glossary explains the terms CX, ...
November 12, 2026Where Should Customer Experience Report in Your Business?
The short answer: there's no single right answer, but CX and Customer Success work best when their leader has a direct line to ...
November 12, 2026Unpacking Freshworks' Secret Sauce with Mika Yamamoto (Episode 264)
Ready to dive into customer experience with one of the industry's brightest minds? In Episode 264 of The CXChronicles Podcast, ...
November 12, 2026Beyond the Buzzwords: Human-Centric CX and Business Growth with Ujet's Michele Shane (Episode 267)
In Episode 267 of The CXChronicles Podcast, host Adrian Brady-Cesana sits down with Michele Shane, SVP of Business Development at ...
November 12, 2026Ryan Wang of Assembled on How AI and Team Building Are Shaping the Future of Customer Support (Episode 278)
In today's support landscape, AI isn't just a trend. It's a necessity. Yet behind every successful AI-powered company is a ...
November 12, 202610 Ways to Manage Your Team's Workload When Understaffed
The short answer: when your team is short-staffed, focus on what matters most, take low-value work off people's plates, let ...
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