--- title: CXChronicles Blog | Team description: Team | Find insights across CX, CS & RevOps from business leaders across the globe, software news in the customer space, and much more. 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Filter by topic: [All](https://www.cxchronicles.com/blog) [Podcast](https://www.cxchronicles.com/blog/tag/podcast)[Knowledge Base](https://www.cxchronicles.com/blog/tag/knowledge-base)[Team](https://www.cxchronicles.com/blog/tag/team)[Podcast Takeaways](https://www.cxchronicles.com/blog/tag/podcast-takeaways)[Tools](https://www.cxchronicles.com/blog/tag/tools)[Process](https://www.cxchronicles.com/blog/tag/process)[The Four CX Pillars](https://www.cxchronicles.com/blog/tag/the-four-cx-pillars)[Feedback](https://www.cxchronicles.com/blog/tag/feedback)[AI in CX](https://www.cxchronicles.com/blog/tag/ai-in-cx)[Case study](https://www.cxchronicles.com/blog/tag/case-study)[AEO](https://www.cxchronicles.com/blog/tag/aeo) ## [CXC AI in CX What Frontlines Teach Us: CX Lessons from TaskUs's Joe Anderson (Episode 259) If you've ever been in the trenches of customer experience, you know that CX isn't about perfection. It's about consistency, ... November 12, 2026](https://www.cxchronicles.com/blog/what-frontlines-teach-us-cx-lessons-from-taskuss-joe-anderson-episode-259) ## [CXC Knowledge Base How to Improve Employee Experience (and Why It Drives Customer Experience) The short answer: employee experience (EX) is how your people experience working for you, from the day they apply to the day they ... November 12, 2026](https://www.cxchronicles.com/blog/how-to-improve-employee-experience-and-why-it-drives-customer-experience) ## [CXC Podcast Takeaways The Power of a Handwritten Card in a Digital World: Lessons from Hallmark Business Connections (Episode 260) In a world obsessed with automation, AI and rapid-fire communication, what if the most powerful customer experience tool was… a ... November 12, 2026](https://www.cxchronicles.com/blog/the-power-of-a-handwritten-card-in-a-digital-world-lessons-from-hallmark-business-connections-episode-260) ## [CXC Knowledge Base How to Build a Customer Success Team: A Practical Guide The short answer: start by defining what success means for your customers, hire a first customer success manager (CSM) when ... November 12, 2026](https://www.cxchronicles.com/blog/how-to-build-a-customer-success-team-a-practical-guide) ## [CXC Knowledge Base Customer Success vs. Customer Support: WTF Is the Difference? The short answer: customer support is reactive. It helps customers when they reach out with a question or a problem. Customer ... November 12, 2026](https://www.cxchronicles.com/blog/customer-success-vs.-customer-support-wtf-is-the-difference) ## [CXC Knowledge Base Where Should Customer Experience Report in Your Business? The short answer: there's no single right answer, but CX and Customer Success work best when their leader has a direct line to ... November 12, 2026](https://www.cxchronicles.com/blog/where-should-customer-experience-report-in-your-business) ## [CXC Podcast Takeaways Beyond the Buzzwords: Human-Centric CX and Business Growth with Ujet's Michele Shane (Episode 267) In Episode 267 of The CXChronicles Podcast, host Adrian Brady-Cesana sits down with Michele Shane, SVP of Business Development at ... November 12, 2026](https://www.cxchronicles.com/blog/beyond-the-buzzwords-human-centric-cx-and-business-growth-with-ujets-michele-shane-episode-267) ## [CXC AI in CX Ryan Wang of Assembled on How AI and Team Building Are Shaping the Future of Customer Support (Episode 278) In today's support landscape, AI isn't just a trend. It's a necessity. Yet behind every successful AI-powered company is a ... November 12, 2026](https://www.cxchronicles.com/blog/ryan-wang-of-assembled-on-how-ai-and-team-building-are-shaping-the-future-of-customer-support-episode-278) ## [CXC Knowledge Base 10 Ways to Manage Your Team's Workload When Understaffed The short answer: when your team is short-staffed, focus on what matters most, take low-value work off people's plates, let ... November 12, 2026](https://www.cxchronicles.com/blog/10-ways-to-manage-your-teams-workload-when-understaffed) ## [CXC Knowledge Base What Is a Customer Success Manager (CSM)? Role, Skills and Metrics The short answer: a customer success manager (CSM) is responsible for making sure customers achieve the outcomes they bought your ... November 12, 2026](https://www.cxchronicles.com/blog/what-is-a-customer-success-manager-csm-role-skills-and-metrics) Page 1 of 2 [Older →](https://www.cxchronicles.com/blog/tag/team/page/2) ## Get CXC Weekly Join 15,000+ customer-focused leaders who get our weekly roundup of new episodes, insights and events. [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=360&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/) Make happiness a habit. 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