---
title: CXChronicles Blog | Maria Fleissig
description: Find insights across CX, CS & RevOps from business leaders across the globe, software news in the customer space, and much more. Read now.
---

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# All articles and episodes

Guides, case studies and podcast episodes from the CXChronicles team and the customer-focused leaders we talk to.

Filter by topic: [All](https://www.cxchronicles.com/blog) [Podcast](https://www.cxchronicles.com/blog/tag/podcast)[Knowledge Base](https://www.cxchronicles.com/blog/tag/knowledge-base)[Team](https://www.cxchronicles.com/blog/tag/team)[Podcast Takeaways](https://www.cxchronicles.com/blog/tag/podcast-takeaways)[Tools](https://www.cxchronicles.com/blog/tag/tools)[Process](https://www.cxchronicles.com/blog/tag/process)[The Four CX Pillars](https://www.cxchronicles.com/blog/tag/the-four-cx-pillars)[Feedback](https://www.cxchronicles.com/blog/tag/feedback)[AI in CX](https://www.cxchronicles.com/blog/tag/ai-in-cx)[Case study](https://www.cxchronicles.com/blog/tag/case-study)[AEO](https://www.cxchronicles.com/blog/tag/aeo)

## [CXC AI in CX Case Study: The Triple-Lock Engine That Solved Incentivesmart's Cross-Regional Duplicate Problem Data duplication is a profit killer. For Incentivesmart, a provider of employee engagement and customer loyalty software, it grew ... November 12, 2026](https://www.cxchronicles.com/blog/case-study-the-triple-lock-engine-that-solved-incentivesmarts-cross-regional-duplicate-problem)

## [CXC The Four CX Pillars Case Study: From an Underused Tech Stack to an Enterprise Engine, the Incentivesmart Multi-Hub Transformation Incentivesmart had invested in a multi-hub HubSpot setup, with Marketing Pro, Sales Pro, Service Pro and the core CRM. When ... November 12, 2026](https://www.cxchronicles.com/blog/case-study-from-an-underused-tech-stack-to-an-enterprise-engine-the-incentivesmart-multi-hub-transformation)

## [CXC The Four CX Pillars Answer Engine Optimization (AEO): How to Make AI Recommend Your Brand The way buyers evaluate and buy products has fundamentally shifted. For over a decade, organic search growth meant optimizing for ... November 12, 2026](https://www.cxchronicles.com/blog/answer-engine-optimization-aeo-how-to-make-ai-recommend-your-brand)

## [CXC AI in CX You Can't Take the Human Out of AI: Lessons from SupportNinja CEO Craig Crisler When Craig Crisler co-founded SupportNinja, he did something most new founders in the outsourcing space wouldn't: he sat down ... November 12, 2026](https://www.cxchronicles.com/blog/you-cant-take-the-human-out-of-ai-lessons-from-supportninja-ceo-craig-crisler)

## [CXC AI in CX 7 Core CX Lessons from 5 Years and Nearly 300 Customer Experience Leaders CXChronicles is celebrating five years. What started as a mission to chronicle how the world's most successful business leaders ... November 12, 2026](https://www.cxchronicles.com/blog/7-core-cx-lessons-from-5-years-and-nearly-300-customer-experience-leaders)

## [CXC Podcast Takeaways From Engineer to CX Guru: How GoTo Is Building the Future of Customer Experience (Episode 263) Ever wondered what it takes to build a product used by millions? In Episode 263 of The CXChronicles Podcast, we got the inside ... November 12, 2026](https://www.cxchronicles.com/blog/from-engineer-to-cx-guru-how-goto-is-building-the-future-of-customer-experience-episode-263)

## [CXC AI in CX What Frontlines Teach Us: CX Lessons from TaskUs's Joe Anderson (Episode 259) If you've ever been in the trenches of customer experience, you know that CX isn't about perfection. It's about consistency, ... November 12, 2026](https://www.cxchronicles.com/blog/what-frontlines-teach-us-cx-lessons-from-taskuss-joe-anderson-episode-259)

## [CXC Podcast Takeaways The Power of a Handwritten Card in a Digital World: Lessons from Hallmark Business Connections (Episode 260) In a world obsessed with automation, AI and rapid-fire communication, what if the most powerful customer experience tool was… a ... November 12, 2026](https://www.cxchronicles.com/blog/the-power-of-a-handwritten-card-in-a-digital-world-lessons-from-hallmark-business-connections-episode-260)

## [CXC The Four CX Pillars Unpacking Freshworks' Secret Sauce with Mika Yamamoto (Episode 264) Ready to dive into customer experience with one of the industry's brightest minds? In Episode 264 of The CXChronicles Podcast, ... November 12, 2026](https://www.cxchronicles.com/blog/unpacking-freshworks-secret-sauce-with-mika-yamamoto-episode-264)

## [CXC Podcast Takeaways Beyond the Buzzwords: Human-Centric CX and Business Growth with Ujet's Michele Shane (Episode 267) In Episode 267 of The CXChronicles Podcast, host Adrian Brady-Cesana sits down with Michele Shane, SVP of Business Development at ... November 12, 2026](https://www.cxchronicles.com/blog/beyond-the-buzzwords-human-centric-cx-and-business-growth-with-ujets-michele-shane-episode-267)

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