---
title: CXChronicles Blog | Adrian Brady Cesana
description: Find insights across CX, CS & RevOps from business leaders across the globe, software news in the customer space, and much more. Read now.
---

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# All articles and episodes

Guides, case studies and podcast episodes from the CXChronicles team and the customer-focused leaders we talk to.

Filter by topic: [All](https://www.cxchronicles.com/blog) [Podcast](https://www.cxchronicles.com/blog/tag/podcast)[Knowledge Base](https://www.cxchronicles.com/blog/tag/knowledge-base)[Team](https://www.cxchronicles.com/blog/tag/team)[Podcast Takeaways](https://www.cxchronicles.com/blog/tag/podcast-takeaways)[Tools](https://www.cxchronicles.com/blog/tag/tools)[Process](https://www.cxchronicles.com/blog/tag/process)[The Four CX Pillars](https://www.cxchronicles.com/blog/tag/the-four-cx-pillars)[Feedback](https://www.cxchronicles.com/blog/tag/feedback)[AI in CX](https://www.cxchronicles.com/blog/tag/ai-in-cx)[Case study](https://www.cxchronicles.com/blog/tag/case-study)[AEO](https://www.cxchronicles.com/blog/tag/aeo)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-44-05-8054-AM.jpg?width=640&name=img-Nov-12-2026-10-44-05-8054-AM.jpg) Podcast 285: CX Transformation, Built Into Operations | Craig Crisler October 27, 2026](https://www.cxchronicles.com/blog/285-cx-transformation-built-into-operations-craig-crisler)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-43-54-8293-AM.jpg?width=640&name=img-Nov-12-2026-10-43-54-8293-AM.jpg) Podcast 284: CXWeekly Update | Answer Engine Optimization (AEO) Is Here September 8, 2026](https://www.cxchronicles.com/blog/284-cxweekly-update-answer-engine-optimization-aeo-is-here)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-43-51-1775-AM.jpg?width=640&name=img-Nov-12-2026-10-43-51-1775-AM.jpg) Podcast 283: Stop Losing Revenue To Missed Signals | Joseph Lepordo August 20, 2026](https://www.cxchronicles.com/blog/283-stop-losing-revenue-to-missed-signals-joseph-lepordo)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-43-50-1327-AM.jpg?width=640&name=img-Nov-12-2026-10-43-50-1327-AM.jpg) Podcast 282: Building The Future Of Learning Platforms & Community Experience | Bryan McAnulty June 25, 2026](https://www.cxchronicles.com/blog/282-building-the-future-of-learning-platforms-community-experience-bryan-mcanulty)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-43-44-1751-AM.jpg?width=640&name=img-Nov-12-2026-10-43-44-1751-AM.jpg) Podcast 281: Top 1% CSM | Best Selling Author — Success Plan For Life! | Carl Lenocker May 13, 2026](https://www.cxchronicles.com/blog/281-top-1-csm-best-selling-author-success-plan-for-life-carl-lenocker)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-1-Nov-12-2026-10-44-04-7551-AM.jpg?width=640&name=img-1-Nov-12-2026-10-44-04-7551-AM.jpg) Podcast 280: Treat Every Customer Like Your Best Customer | Josh Schachter April 28, 2026](https://www.cxchronicles.com/blog/280-treat-every-customer-like-your-best-customer-josh-schachter)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-44-03-0442-AM.jpg?width=640&name=img-Nov-12-2026-10-44-03-0442-AM.jpg) Podcast 279: Connecting Your Data To Milestone Moments That Drive Customer Growth | Jack Siney April 16, 2026](https://www.cxchronicles.com/blog/279-connecting-your-data-to-milestone-moments-that-drive-customer-growth-jack-siney)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-1-Nov-12-2026-10-44-10-8116-AM.jpg?width=640&name=img-1-Nov-12-2026-10-44-10-8116-AM.jpg) Podcast 278: AI For Superhuman Customer Support | Ryan Wang February 24, 2026](https://www.cxchronicles.com/blog/278-ai-for-superhuman-customer-support-ryan-wang)

## [CXC Podcast 277: CXWeekly Update | AI's Impact On Customer & Employee Experience February 19, 2026](https://www.cxchronicles.com/blog/277-cxweekly-update-ais-impact-on-customer-employee-experience)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-43-53-6454-AM.jpg?width=640&name=img-Nov-12-2026-10-43-53-6454-AM.jpg) Podcast 276: Insurance Companies Doubling Down On CX | Todd Breton & Eileen Potter February 3, 2026](https://www.cxchronicles.com/blog/276-insurance-companies-doubling-down-on-cx-todd-breton-eileen-potter)

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