---
title: CXChronicles Blog
description: Find insights across CX, CS & RevOps from business leaders across the globe, software news in the customer space, and much more. Read now.
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# All articles and episodes

Guides, case studies and podcast episodes from the CXChronicles team and the customer-focused leaders we talk to.

Filter by topic: [All](https://www.cxchronicles.com/blog) [Podcast](https://www.cxchronicles.com/blog/tag/podcast)[Knowledge Base](https://www.cxchronicles.com/blog/tag/knowledge-base)[Team](https://www.cxchronicles.com/blog/tag/team)[Podcast Takeaways](https://www.cxchronicles.com/blog/tag/podcast-takeaways)[Tools](https://www.cxchronicles.com/blog/tag/tools)[Process](https://www.cxchronicles.com/blog/tag/process)[The Four CX Pillars](https://www.cxchronicles.com/blog/tag/the-four-cx-pillars)[Feedback](https://www.cxchronicles.com/blog/tag/feedback)[AI in CX](https://www.cxchronicles.com/blog/tag/ai-in-cx)[Case study](https://www.cxchronicles.com/blog/tag/case-study)[AEO](https://www.cxchronicles.com/blog/tag/aeo)

## [CXC AI in CX Case Study: The Triple-Lock Engine That Solved Incentivesmart's Cross-Regional Duplicate Problem Data duplication is a profit killer. For Incentivesmart, a provider of employee engagement and customer loyalty software, it grew ... November 12, 2026](https://www.cxchronicles.com/blog/case-study-the-triple-lock-engine-that-solved-incentivesmarts-cross-regional-duplicate-problem)

## [CXC The Four CX Pillars Case Study: From an Underused Tech Stack to an Enterprise Engine, the Incentivesmart Multi-Hub Transformation Incentivesmart had invested in a multi-hub HubSpot setup, with Marketing Pro, Sales Pro, Service Pro and the core CRM. When ... November 12, 2026](https://www.cxchronicles.com/blog/case-study-from-an-underused-tech-stack-to-an-enterprise-engine-the-incentivesmart-multi-hub-transformation)

## [CXC The Four CX Pillars Answer Engine Optimization (AEO): How to Make AI Recommend Your Brand The way buyers evaluate and buy products has fundamentally shifted. For over a decade, organic search growth meant optimizing for ... November 12, 2026](https://www.cxchronicles.com/blog/answer-engine-optimization-aeo-how-to-make-ai-recommend-your-brand)

## [CXC AI in CX You Can't Take the Human Out of AI: Lessons from SupportNinja CEO Craig Crisler When Craig Crisler co-founded SupportNinja, he did something most new founders in the outsourcing space wouldn't: he sat down ... November 12, 2026](https://www.cxchronicles.com/blog/you-cant-take-the-human-out-of-ai-lessons-from-supportninja-ceo-craig-crisler)

## [CXC AI in CX 7 Core CX Lessons from 5 Years and Nearly 300 Customer Experience Leaders CXChronicles is celebrating five years. What started as a mission to chronicle how the world's most successful business leaders ... November 12, 2026](https://www.cxchronicles.com/blog/7-core-cx-lessons-from-5-years-and-nearly-300-customer-experience-leaders)

## [CXC Knowledge Base Customer Experience vs. Customer Satisfaction: WTF Is the Difference? The short answer: customer satisfaction (CSAT) is a metric. It measures how happy a customer is with a specific interaction, ... November 12, 2026](https://www.cxchronicles.com/blog/customer-experience-vs.-customer-satisfaction-wtf-is-the-difference)

## [CXC Podcast Takeaways From Engineer to CX Guru: How GoTo Is Building the Future of Customer Experience (Episode 263) Ever wondered what it takes to build a product used by millions? In Episode 263 of The CXChronicles Podcast, we got the inside ... November 12, 2026](https://www.cxchronicles.com/blog/from-engineer-to-cx-guru-how-goto-is-building-the-future-of-customer-experience-episode-263)

## [CXC AI in CX What Frontlines Teach Us: CX Lessons from TaskUs's Joe Anderson (Episode 259) If you've ever been in the trenches of customer experience, you know that CX isn't about perfection. It's about consistency, ... November 12, 2026](https://www.cxchronicles.com/blog/what-frontlines-teach-us-cx-lessons-from-taskuss-joe-anderson-episode-259)

## [CXC Knowledge Base How to Improve Employee Experience (and Why It Drives Customer Experience) The short answer: employee experience (EX) is how your people experience working for you, from the day they apply to the day they ... November 12, 2026](https://www.cxchronicles.com/blog/how-to-improve-employee-experience-and-why-it-drives-customer-experience)

## [CXC Podcast Takeaways The Power of a Handwritten Card in a Digital World: Lessons from Hallmark Business Connections (Episode 260) In a world obsessed with automation, AI and rapid-fire communication, what if the most powerful customer experience tool was… a ... November 12, 2026](https://www.cxchronicles.com/blog/the-power-of-a-handwritten-card-in-a-digital-world-lessons-from-hallmark-business-connections-episode-260)

## [CXC Knowledge Base How to Build a Customer Success Team: A Practical Guide The short answer: start by defining what success means for your customers, hire a first customer success manager (CSM) when ... November 12, 2026](https://www.cxchronicles.com/blog/how-to-build-a-customer-success-team-a-practical-guide)

## [CXC The Four CX Pillars How to Build a Customer Success Strategy That Scales The short answer: a Customer Success strategy is your plan for helping customers achieve the outcomes they bought your product ... November 12, 2026](https://www.cxchronicles.com/blog/how-to-build-a-customer-success-strategy-that-scales)

## [CXC Tools 11 Benefits of Using a CRM (and Why Most Teams Use Only a Fraction of Theirs) The short answer: a CRM (customer relationship management system) gives every customer-facing team one shared record of each ... November 12, 2026](https://www.cxchronicles.com/blog/11-benefits-of-using-a-crm-and-why-most-teams-use-only-a-fraction-of-theirs)

## [CXC Knowledge Base Customer Success vs. Customer Support: WTF Is the Difference? The short answer: customer support is reactive. It helps customers when they reach out with a question or a problem. Customer ... November 12, 2026](https://www.cxchronicles.com/blog/customer-success-vs.-customer-support-wtf-is-the-difference)

## [CXC The Four CX Pillars CX Glossary: 60+ Customer Experience, Customer Success and AI Terms Explained Customer experience comes with a lot of jargon, and the AI era has added plenty more. This glossary explains the terms CX, ... November 12, 2026](https://www.cxchronicles.com/blog/cx-glossary-60-customer-experience-customer-success-and-ai-terms-explained)

## [CXC Knowledge Base Where Should Customer Experience Report in Your Business? The short answer: there's no single right answer, but CX and Customer Success work best when their leader has a direct line to ... November 12, 2026](https://www.cxchronicles.com/blog/where-should-customer-experience-report-in-your-business)

## [CXC The Four CX Pillars Unpacking Freshworks' Secret Sauce with Mika Yamamoto (Episode 264) Ready to dive into customer experience with one of the industry's brightest minds? In Episode 264 of The CXChronicles Podcast, ... November 12, 2026](https://www.cxchronicles.com/blog/unpacking-freshworks-secret-sauce-with-mika-yamamoto-episode-264)

## [CXC Podcast Takeaways Beyond the Buzzwords: Human-Centric CX and Business Growth with Ujet's Michele Shane (Episode 267) In Episode 267 of The CXChronicles Podcast, host Adrian Brady-Cesana sits down with Michele Shane, SVP of Business Development at ... November 12, 2026](https://www.cxchronicles.com/blog/beyond-the-buzzwords-human-centric-cx-and-business-growth-with-ujets-michele-shane-episode-267)

## [CXC AI in CX Ryan Wang of Assembled on How AI and Team Building Are Shaping the Future of Customer Support (Episode 278) In today's support landscape, AI isn't just a trend. It's a necessity. Yet behind every successful AI-powered company is a ... November 12, 2026](https://www.cxchronicles.com/blog/ryan-wang-of-assembled-on-how-ai-and-team-building-are-shaping-the-future-of-customer-support-episode-278)

## [CXC Knowledge Base 10 Ways to Manage Your Team's Workload When Understaffed The short answer: when your team is short-staffed, focus on what matters most, take low-value work off people's plates, let ... November 12, 2026](https://www.cxchronicles.com/blog/10-ways-to-manage-your-teams-workload-when-understaffed)

## [CXC Knowledge Base What Is a Customer Success Manager (CSM)? Role, Skills and Metrics The short answer: a customer success manager (CSM) is responsible for making sure customers achieve the outcomes they bought your ... November 12, 2026](https://www.cxchronicles.com/blog/what-is-a-customer-success-manager-csm-role-skills-and-metrics)

## [CXC Knowledge Base NPS Touchpoints: When to Survey Customers and How to Follow Up with Detractors The short answer: Net Promoter Score (NPS) asks customers one question: "How likely are you to recommend us to a friend or ... November 12, 2026](https://www.cxchronicles.com/blog/nps-touchpoints-when-to-survey-customers-and-how-to-follow-up-with-detractors)

## [CXC Tools How to Use Customer Data to Improve Customer Experience The short answer: customer data helps you understand each customer as an individual: who they are, what they do and what they ... November 12, 2026](https://www.cxchronicles.com/blog/how-to-use-customer-data-to-improve-customer-experience)

## [CXC Knowledge Base How to Measure Churn, Retention and Revenue Retention (With Formulas and Examples) The short answer: four metrics tell you most of what you need to know about customer health. Customer retention rate and customer ... November 12, 2026](https://www.cxchronicles.com/blog/how-to-measure-churn-retention-and-revenue-retention-with-formulas-and-examples)

## [CXC Knowledge Base Customer Lifetime Value: How to Calculate It and 6 Ways to Increase It The short answer: customer lifetime value (CLV or LTV) is the total revenue you can expect from a customer over the whole ... November 12, 2026](https://www.cxchronicles.com/blog/customer-lifetime-value-how-to-calculate-it-and-6-ways-to-increase-it)

## [CXC Knowledge Base The CX and Customer Success Metrics That Actually Matter The short answer: the most useful customer experience (CX) and customer success (CS) metrics fall into three groups. Sentiment ... November 12, 2026](https://www.cxchronicles.com/blog/the-cx-and-customer-success-metrics-that-actually-matter)

## [CXC The Four CX Pillars How to Build a Voice of the Customer (VoC) Program That Drives Action The short answer: a voice of the customer (VoC) program is a system for capturing what customers say, think and feel about your ... November 12, 2026](https://www.cxchronicles.com/blog/how-to-build-a-voice-of-the-customer-voc-program-that-drives-action)

## [CXC Knowledge Base Customer Segmentation: 10 Ways to Use It to Retain and Grow Customers The short answer: customer segmentation means grouping customers who share important characteristics so you can serve each group ... November 12, 2026](https://www.cxchronicles.com/blog/customer-segmentation-10-ways-to-use-it-to-retain-and-grow-customers)

## [CXC AI in CX Dave Rennyson of SuccessKPI on Unified Data, Invisible AI and Winning as a Team (Episode 274) In Episode 274 of The CXChronicles Podcast, host Adrian Brady-Cesana sits down with Dave Rennyson, CEO of SuccessKPI. Known for ... November 12, 2026](https://www.cxchronicles.com/blog/dave-rennyson-of-successkpi-on-unified-data-invisible-ai-and-winning-as-a-team-episode-274)

## [CXC Knowledge Base Four Ways Small Businesses Can Improve Customer Service Without a Big Budget The short answer: small businesses can deliver outstanding customer service without big budgets. The most cost-effective ... November 12, 2026](https://www.cxchronicles.com/blog/four-ways-small-businesses-can-improve-customer-service-without-a-big-budget)

## [CXC Tools How to Use Text Messaging to Improve Customer Experience and Customer Success The short answer: text messaging (SMS and messaging apps) works best for short, timely, useful messages: appointment reminders, ... November 12, 2026](https://www.cxchronicles.com/blog/how-to-use-text-messaging-to-improve-customer-experience-and-customer-success)

## [CXC Knowledge Base 5 Tips for Onboarding Customer Support and CX Agents The short answer: great agent onboarding has a clear 30-60-90 day plan, a mix of structured learning and real customer exposure, ... November 12, 2026](https://www.cxchronicles.com/blog/5-tips-for-onboarding-customer-support-and-cx-agents)

## [CXC Knowledge Base 5 Ways to Improve Internal Communication in Remote CX and CS Teams The short answer: remote and hybrid customer teams communicate best when they have a single source of truth for customer ... November 12, 2026](https://www.cxchronicles.com/blog/5-ways-to-improve-internal-communication-in-remote-cx-and-cs-teams)

## [CXC Knowledge Base 8 Ways to Build Trust with Your Customers The short answer: customers trust businesses that do what they say, tell the truth (especially when something goes wrong), listen ... November 12, 2026](https://www.cxchronicles.com/blog/8-ways-to-build-trust-with-your-customers)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-44-05-8054-AM.jpg?width=640&name=img-Nov-12-2026-10-44-05-8054-AM.jpg) Podcast 285: CX Transformation, Built Into Operations | Craig Crisler October 27, 2026](https://www.cxchronicles.com/blog/285-cx-transformation-built-into-operations-craig-crisler)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-43-54-8293-AM.jpg?width=640&name=img-Nov-12-2026-10-43-54-8293-AM.jpg) Podcast 284: CXWeekly Update | Answer Engine Optimization (AEO) Is Here September 8, 2026](https://www.cxchronicles.com/blog/284-cxweekly-update-answer-engine-optimization-aeo-is-here)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-43-51-1775-AM.jpg?width=640&name=img-Nov-12-2026-10-43-51-1775-AM.jpg) Podcast 283: Stop Losing Revenue To Missed Signals | Joseph Lepordo August 20, 2026](https://www.cxchronicles.com/blog/283-stop-losing-revenue-to-missed-signals-joseph-lepordo)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-43-50-1327-AM.jpg?width=640&name=img-Nov-12-2026-10-43-50-1327-AM.jpg) Podcast 282: Building The Future Of Learning Platforms & Community Experience | Bryan McAnulty June 25, 2026](https://www.cxchronicles.com/blog/282-building-the-future-of-learning-platforms-community-experience-bryan-mcanulty)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-43-44-1751-AM.jpg?width=640&name=img-Nov-12-2026-10-43-44-1751-AM.jpg) Podcast 281: Top 1% CSM | Best Selling Author — Success Plan For Life! | Carl Lenocker May 13, 2026](https://www.cxchronicles.com/blog/281-top-1-csm-best-selling-author-success-plan-for-life-carl-lenocker)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-1-Nov-12-2026-10-44-04-7551-AM.jpg?width=640&name=img-1-Nov-12-2026-10-44-04-7551-AM.jpg) Podcast 280: Treat Every Customer Like Your Best Customer | Josh Schachter April 28, 2026](https://www.cxchronicles.com/blog/280-treat-every-customer-like-your-best-customer-josh-schachter)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-44-03-0442-AM.jpg?width=640&name=img-Nov-12-2026-10-44-03-0442-AM.jpg) Podcast 279: Connecting Your Data To Milestone Moments That Drive Customer Growth | Jack Siney April 16, 2026](https://www.cxchronicles.com/blog/279-connecting-your-data-to-milestone-moments-that-drive-customer-growth-jack-siney)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-1-Nov-12-2026-10-44-10-8116-AM.jpg?width=640&name=img-1-Nov-12-2026-10-44-10-8116-AM.jpg) Podcast 278: AI For Superhuman Customer Support | Ryan Wang February 24, 2026](https://www.cxchronicles.com/blog/278-ai-for-superhuman-customer-support-ryan-wang)

## [CXC Podcast 277: CXWeekly Update | AI's Impact On Customer & Employee Experience February 19, 2026](https://www.cxchronicles.com/blog/277-cxweekly-update-ais-impact-on-customer-employee-experience)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-43-53-6454-AM.jpg?width=640&name=img-Nov-12-2026-10-43-53-6454-AM.jpg) Podcast 276: Insurance Companies Doubling Down On CX | Todd Breton & Eileen Potter February 3, 2026](https://www.cxchronicles.com/blog/276-insurance-companies-doubling-down-on-cx-todd-breton-eileen-potter)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-43-45-4058-AM.jpg?width=640&name=img-Nov-12-2026-10-43-45-4058-AM.jpg) Podcast 275: The Voice Layer For AI In The Real World | Sagi Reuven January 28, 2026](https://www.cxchronicles.com/blog/275-the-voice-layer-for-ai-in-the-real-world-sagi-reuven)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-1-Nov-12-2026-10-43-59-3967-AM.jpg?width=640&name=img-1-Nov-12-2026-10-43-59-3967-AM.jpg) Podcast 274: Building All-in-One Customer Insight & Action Platform | Dave Rennyson December 17, 2025](https://www.cxchronicles.com/blog/274-building-all-in-one-customer-insight-action-platform-dave-rennyson)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-44-15-6685-AM.jpg?width=640&name=img-Nov-12-2026-10-44-15-6685-AM.jpg) Podcast 273: AI Powered Customer Intelligence To Grow Your Business | Varun Sharma December 3, 2025](https://www.cxchronicles.com/blog/273-ai-powered-customer-intelligence-to-grow-your-business-varun-sharma)

## [CXC Podcast 272: One Click Bug Reports Devs Love | Matt Rubright November 19, 2025](https://www.cxchronicles.com/blog/272-one-click-bug-reports-devs-love-matt-rubright)

## [CXC Podcast 271: Empower Your Business Through Salesforce Utilization | Marcus Smith November 12, 2025](https://www.cxchronicles.com/blog/271-empower-your-business-through-salesforce-utilization-marcus-smith)

## [CXC Podcast 270: CXWeekly Update | Make Happiness A Habit November 12, 2025](https://www.cxchronicles.com/blog/270-cxweekly-update-make-happiness-a-habit)

## [CXC Podcast 269: Build & Deploy AI Support Agents In Minutes | Valerie Li October 6, 2025](https://www.cxchronicles.com/blog/269-build-deploy-ai-support-agents-in-minutes-valerie-li)

## [CXC Podcast 268: CXWeekly Update | Lessons From 5 Years Building CXChronicles October 2, 2025](https://www.cxchronicles.com/blog/268-cxweekly-update-lessons-from-5-years-building-cxchronicles)

## [CXC Podcast 267: Delivering Premium CX At Every Stage Of The Customer Journey | Michele Shane September 24, 2025](https://www.cxchronicles.com/blog/267-delivering-premium-cx-at-every-stage-of-the-customer-journey-michele-shane)

## [CXC Podcast 266: Charting Your Path To Success | Adam Coffey September 16, 2025](https://www.cxchronicles.com/blog/266-charting-your-path-to-success-adam-coffey)

## [CXC Podcast 265: Creating Human Delivered, Digitally Enabled Services | Mario Baddour September 9, 2025](https://www.cxchronicles.com/blog/265-creating-human-delivered-digitally-enabled-services-mario-baddour)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-44-09-6991-AM.jpg?width=640&name=img-Nov-12-2026-10-44-09-6991-AM.jpg) Podcast 264: Uncomplicate Your IT and Customer Service | Mika Yamamoto August 28, 2025](https://www.cxchronicles.com/blog/264-uncomplicate-your-it-and-customer-service-mika-yamamoto)

## [CXC Podcast 263: Simplify Your Customer Interactions Today | Maxime Marchand August 18, 2025](https://www.cxchronicles.com/blog/263-simplify-your-customer-interactions-today-maxime-marchand)

## [CXC Podcast 262: Accelerate Your AI Strategy With Amazon Web Services | Pasquale DeMaio July 31, 2025](https://www.cxchronicles.com/blog/262-accelerate-your-ai-strategy-with-amazon-web-services-pasquale-demaio)

## [CXC Podcast 261: CXC Live From Las Vegas At CCW, The World's Largest Customer Contact Event June 19, 2025](https://www.cxchronicles.com/blog/261-cxc-live-from-las-vegas-at-ccw-the-worlds-largest-customer-contact-event)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-1-Nov-12-2026-10-44-13-3288-AM.jpg?width=640&name=img-1-Nov-12-2026-10-44-13-3288-AM.jpg) Podcast 260: Bringing Hallmark Moments To The Business World | Patrick McCullough June 9, 2025](https://www.cxchronicles.com/blog/260-bringing-hallmark-moments-to-the-business-world-patrick-mccullough)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-43-55-9351-AM.jpg?width=640&name=img-Nov-12-2026-10-43-55-9351-AM.jpg) Podcast 259: TaskUs Human Centered, AI Amplified | Joe Anderson June 3, 2025](https://www.cxchronicles.com/blog/259-taskus-human-centered-ai-amplified-joe-anderson)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-43-52-4378-AM.jpg?width=640&name=img-Nov-12-2026-10-43-52-4378-AM.jpg) Podcast 258: CX Excellence Through AI Innovation | Live From Cyara XChange 2025 April 9, 2025](https://www.cxchronicles.com/blog/258-cx-excellence-through-ai-innovation-live-from-cyara-xchange-2025)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-1-Nov-12-2026-10-44-00-6550-AM.jpg?width=640&name=img-1-Nov-12-2026-10-44-00-6550-AM.jpg) Podcast 257: Avaya Experience Platform - The Future Of CX Today | Tony Lama March 10, 2025](https://www.cxchronicles.com/blog/257-avaya-experience-platform-the-future-of-cx-today-tony-lama)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-43-46-7073-AM.jpg?width=640&name=img-Nov-12-2026-10-43-46-7073-AM.jpg) Podcast 256: Unleashing The Power Of Military Spouse CX Talent | Live From Community Builders Week March 4, 2025](https://www.cxchronicles.com/blog/256-unleashing-the-power-of-military-spouse-cx-talent-live-from-community-builders-week)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-43-58-3333-AM.jpg?width=640&name=img-Nov-12-2026-10-43-58-3333-AM.jpg) Podcast 255: Combining Humans & Machines To Deliver Incredible Customer Experiences | Tim Houlne February 18, 2025](https://www.cxchronicles.com/blog/255-combining-humans-machines-to-deliver-incredible-customer-experiences-tim-houlne)

## [CXC Podcast 254: Leveraging BPOs To Manage Your Customer Experience As Your Business Grows February 11, 2025](https://www.cxchronicles.com/blog/254-leveraging-bpos-to-manage-your-customer-experience-as-your-business-grows)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-43-49-1076-AM.jpg?width=640&name=img-Nov-12-2026-10-43-49-1076-AM.jpg) Podcast 253: Cyara's AI-Powered CX Transformation Platform Helps Businesses Evolve To Meet Customers' Expectations | Rishi Rana January 30, 2025](https://www.cxchronicles.com/blog/253-cyaras-ai-powered-cx-transformation-platform-helps-businesses-evolve-to-meet-customers-expectations-rishi-rana)

## [CXC Podcast 252: Attentive's AI-Powered Marketing Platform, Driving Revenue & Personalizing Experiences | Keri McGhee December 10, 2024](https://www.cxchronicles.com/blog/252-attentives-ai-powered-marketing-platform-driving-revenue-personalizing-experiences-keri-mcghee)

## [CXC Podcast 251: Transforming Customer & Employee Experiences With Webex By Cisco | Vinod Muthukrishnan December 3, 2024](https://www.cxchronicles.com/blog/251-transforming-customer-employee-experiences-with-webex-by-cisco-vinod-muthukrishnan)

## [CXC Podcast 250: Lessons From 250 Episodes With Customer Focused Business Leaders From Across The World November 26, 2024](https://www.cxchronicles.com/blog/250-lessons-from-250-episodes-with-customer-focused-business-leaders-from-across-the-world)

## [CXC Podcast 249: Amplify Your Event's Impact With The Power Of Live Podcasting | Rick Denton November 12, 2024](https://www.cxchronicles.com/blog/249-amplify-your-events-impact-with-the-power-of-live-podcasting-rick-denton)

## [CXC Podcast 248: Contact Center & AI Advisor To Fortune 500 Companies | Craig Tobin November 5, 2024](https://www.cxchronicles.com/blog/248-contact-center-ai-advisor-to-fortune-500-companies-craig-tobin)

## [CXC Podcast 247: CXCP Live At QuestionPro's XDay 2024 In Austin, TX October 27, 2024](https://www.cxchronicles.com/blog/247-cxcp-live-at-questionpros-xday-2024-in-austin-tx)

## [CXC Podcast 246: Driving Growth Through High Velocity Market Research | Gary Pansino October 15, 2024](https://www.cxchronicles.com/blog/246-driving-growth-through-high-velocity-market-research-gary-pansino)

## [CXC Podcast 245: Live At XDay 2024 With QuestionPro Founder & CEO Vivek Bhaskaran October 8, 2024](https://www.cxchronicles.com/blog/245-live-at-xday-2024-with-questionpro-founder-ceo-vivek-bhaskaran)

## [CXC Podcast 244: Untitled Episode September 26, 2024](https://www.cxchronicles.com/blog/244-untitled-episode)

## [CXC Podcast 243: Top 5 Ways To Leverage AI To Improve Your Company's Customer Experience September 20, 2024](https://www.cxchronicles.com/blog/243-top-5-ways-to-leverage-ai-to-improve-your-companys-customer-experience)

## [CXC Podcast 242: Unleashing The Power Of Military Spouse Talent | Liza Rodewald & Erica McMannes September 3, 2024](https://www.cxchronicles.com/blog/242-unleashing-the-power-of-military-spouse-talent-liza-rodewald-erica-mcmannes)

## [CXC Podcast 241: Forbes, The World's Leading Voice For Entrepreneurial Success | Lynn Schlesinger August 26, 2024](https://www.cxchronicles.com/blog/241-forbes-the-worlds-leading-voice-for-entrepreneurial-success-lynn-schlesinger)

## [CXC Podcast 240: Building An AI-Enabled. Tech Integrated. Marketing Powerhouse | Erik Huberman August 19, 2024](https://www.cxchronicles.com/blog/240-building-an-ai-enabled-tech-integrated-marketing-powerhouse-erik-huberman)

## [CXC Podcast 239: Transforming Partnerships Into Your Most Strategic Asset | Dave R. Taylor August 14, 2024](https://www.cxchronicles.com/blog/239-transforming-partnerships-into-your-most-strategic-asset-dave-r-taylor)

## [CXC Podcast 238: Easing E-Commerce Pains One Click At A Time | Lee Roquet August 5, 2024](https://www.cxchronicles.com/blog/238-easing-e-commerce-pains-one-click-at-a-time-lee-roquet)

## [CXC Podcast 237: Shaping Exceptional Customer Experiences With Generative AI | Ashu Dubey July 29, 2024](https://www.cxchronicles.com/blog/237-shaping-exceptional-customer-experiences-with-generative-ai-ashu-dubey)

## [CXC Podcast 236: Customer Contact Center Technology Innovation Champion | Kacey Felila Tolua July 22, 2024](https://www.cxchronicles.com/blog/236-customer-contact-center-technology-innovation-champion-kacey-felila-tolua)

## [CXC Podcast 235: American Dental Association Driving Dentistry Forward For 160+ Years | Stephanie Crase Moritz July 15, 2024](https://www.cxchronicles.com/blog/235-american-dental-association-driving-dentistry-forward-for-160-years-stephanie-crase-moritz)

## [CXC Podcast 234: America's First And Only AllCar App On A Mission To ReInvent Car Ownership | John Spottiswood July 3, 2024](https://www.cxchronicles.com/blog/234-americas-first-and-only-allcar-app-on-a-mission-to-reinvent-car-ownership-john-spottiswood)

## [CXC Podcast 233: Breaking Barriers One Conversation At A Time | Sharath Keshava Narayana June 24, 2024](https://www.cxchronicles.com/blog/233-breaking-barriers-one-conversation-at-a-time-sharath-keshava-narayana)

## [CXC Podcast 232: Curating Memorable & Profitable Customer Experiences at Molson Coors Beverage Company | Trey Wade June 18, 2024](https://www.cxchronicles.com/blog/232-curating-memorable-profitable-customer-experiences-at-molson-coors-beverage-company-trey-wade)

## [CXC Podcast 231: CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 Day 2 Recap | Kristi Faltorusso June 7, 2024](https://www.cxchronicles.com/blog/231-cxchronicles-podcast-live-at-customer-contact-week-las-vegas-2024-day-2-recap-kristi-faltorusso)

## [CXC Podcast 230: CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 | Kristi Faltorusso June 6, 2024](https://www.cxchronicles.com/blog/230-cxchronicles-podcast-live-at-customer-contact-week-las-vegas-2024-kristi-faltorusso)

## [CXC Podcast 229: How Customer Onboarding Leads To Customer Success & Retention | Richard Convery June 4, 2024](https://www.cxchronicles.com/blog/229-how-customer-onboarding-leads-to-customer-success-retention-richard-convery)

## [CXC Podcast 227: How To Deliver World Class QBRs To Your Customers To Drive Sales & Retention May 27, 2024](https://www.cxchronicles.com/blog/227-how-to-deliver-world-class-qbrs-to-your-customers-to-drive-sales-retention)

## [CXC Podcast 228: The Art Of Listening & Learning From Your Customers & Employees To Drive Growth & Innovation | Shantel Love May 27, 2024](https://www.cxchronicles.com/blog/228-the-art-of-listening-learning-from-your-customers-employees-to-drive-growth-innovation-shantel-love)

## [CXC Podcast 226: Building Your Company's Voice of Customer Dashboards & Reporting April 29, 2024](https://www.cxchronicles.com/blog/226-building-your-companys-voice-of-customer-dashboards-reporting)

## [CXC Podcast 225: How Investing In Leadership & Team Yields Amazing Customer Experiences | Mikhail Hutton April 16, 2024](https://www.cxchronicles.com/blog/225-how-investing-in-leadership-team-yields-amazing-customer-experiences-mikhail-hutton)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/60854458c4d1acdf4e1c2f79c4137142d85d78e379bdafbd69bd34c85f5819ad-3.jpg?width=640&name=60854458c4d1acdf4e1c2f79c4137142d85d78e379bdafbd69bd34c85f5819ad-3.jpg) Podcast 224: Turning Customers Into Raving Fans | Mario Matulich April 2, 2024](https://www.cxchronicles.com/blog/224-turning-customers-into-raving-fans-mario-matulich)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/60854458c4d1acdf4e1c2f79c4137142d85d78e379bdafbd69bd34c85f5819ad-4.jpg?width=640&name=60854458c4d1acdf4e1c2f79c4137142d85d78e379bdafbd69bd34c85f5819ad-4.jpg) Podcast 223: CXChronicles Podcast 223 with Simon Taylor, CEO & Founder at HYCU March 19, 2024](https://www.cxchronicles.com/blog/223-cxchronicles-podcast-223-with-simon-taylor-ceo-founder-at-hycu)

## [CXC Podcast 222: CXChronicles Podcast 222 with Sandra Thompson, Founder of Ei Evolution & TEDx Speaker March 12, 2024](https://www.cxchronicles.com/blog/222-cxchronicles-podcast-222-with-sandra-thompson-founder-of-ei-evolution-tedx-speaker)

## [CXC Podcast 221: CXChronicles Podcast 221 with Shawn Nason, Founder & CEO at MOFI March 6, 2024](https://www.cxchronicles.com/blog/221-cxchronicles-podcast-221-with-shawn-nason-founder-ceo-at-mofi)

## [CXC Podcast 220: CXChronicles Podcast 220 with Simon Kriss, Leading Voice On AI In CX February 28, 2024](https://www.cxchronicles.com/blog/220-cxchronicles-podcast-220-with-simon-kriss-leading-voice-on-ai-in-cx)

## [CXC Podcast 219: CXChronicles Podcast 219 with Bill Waid, Chief Product & Technology Officer at FICO February 19, 2024](https://www.cxchronicles.com/blog/219-cxchronicles-podcast-219-with-bill-waid-chief-product-technology-officer-at-fico)

## [CXC Podcast 218: CXChronicles Podcast 218 with Dennis Armbruster, EVP at The Verde Group February 6, 2024](https://www.cxchronicles.com/blog/218-cxchronicles-podcast-218-with-dennis-armbruster-evp-at-the-verde-group)

## [CXC Podcast 217: CXChronicles Podcast 217 -- CXWeekly Update Core Focus Areas For Great CX In 2024 January 23, 2024](https://www.cxchronicles.com/blog/217-cxchronicles-podcast-217-cxweekly-update-core-focus-areas-for-great-cx-in-2024)

## [CXC Podcast 216: CXChronicles Podcast 216 2024 Goals & CTAs From Adrian, Host of CXCP December 27, 2023](https://www.cxchronicles.com/blog/216-cxchronicles-podcast-216-2024-goals-ctas-from-adrian-host-of-cxcp)

## [CXC Podcast 215: CXChronicles Podcast 215 with Steve Portigal, UX Research & User Experience Expert November 16, 2023](https://www.cxchronicles.com/blog/215-cxchronicles-podcast-215-with-steve-portigal-ux-research-user-experience-expert)

## [CXC Podcast 214: CXChronicles Podcast 214 with Uku Tomikas, CEO at Messente November 1, 2023](https://www.cxchronicles.com/blog/214-cxchronicles-podcast-214-with-uku-tomikas-ceo-at-messente)

## [CXC Podcast 213: CXChronicles Podcast 213 with Rick Elmore, Founder & CEO at Simply Noted October 24, 2023](https://www.cxchronicles.com/blog/213-cxchronicles-podcast-213-with-rick-elmore-founder-ceo-at-simply-noted)

## [CXC Podcast 212: CXChronicles Podcast 212 with Tom Martin, CEO at Glance October 17, 2023](https://www.cxchronicles.com/blog/212-cxchronicles-podcast-212-with-tom-martin-ceo-at-glance)

## [CXC Podcast 211: CXChronicles Podcast 211 with Nicole Pereira, Founder & Hubspot Diamond Partner at Remotish October 10, 2023](https://www.cxchronicles.com/blog/211-cxchronicles-podcast-211-with-nicole-pereira-founder-hubspot-diamond-partner-at-remotish)

## [CXC Podcast 210: CXChronicles Podcast 210 with Terence Chesire, VP of Product Management, Customer & Industry Workflows October 4, 2023](https://www.cxchronicles.com/blog/210-cxchronicles-podcast-210-with-terence-chesire-vp-of-product-management-customer-industry-workflows)

## [CXC Podcast 209: CXChronicles Podcast 209 with Jason Barro Partner at Bain & Co & Founder of NPS Prism September 21, 2023](https://www.cxchronicles.com/blog/209-cxchronicles-podcast-209-with-jason-barro-partner-at-bain-co-founder-of-nps-prism)

## [CXC Podcast 208: CXChonicles Podcast 208 with Lloyed Lobo, Author, Founder & Community Builder September 12, 2023](https://www.cxchronicles.com/blog/208-cxchonicles-podcast-208-with-lloyed-lobo-author-founder-community-builder)

## [CXC Podcast 207: CXChronicles Podcast 207 with Howard Moodycliffe, CEO at Timetoreply August 28, 2023](https://www.cxchronicles.com/blog/207-cxchronicles-podcast-207-with-howard-moodycliffe-ceo-at-timetoreply)

## [CXC Podcast 206: CXChronicles Podcast 206 with Marius Laza, Chief Customer Officer at Tidio August 21, 2023](https://www.cxchronicles.com/blog/206-cxchronicles-podcast-206-with-marius-laza-chief-customer-officer-at-tidio)

## [CXC Podcast 205: CXChronicles Podcast 205 with Declan Ivory, VP of Customer Support at Intercom August 8, 2023](https://www.cxchronicles.com/blog/205-cxchronicles-podcast-205-with-declan-ivory-vp-of-customer-support-at-intercom)

## [CXC Podcast 204: CXChronicles Podcast 204 with Melissa Kwan, Co-Founder and CEO at eWebinar July 25, 2023](https://www.cxchronicles.com/blog/204-cxchronicles-podcast-204-with-melissa-kwan-co-founder-and-ceo-at-ewebinar)

## [CXC Podcast 203: CXChronicles Podcast 203 with Steve Cornwell, SVP at Gainsight July 18, 2023](https://www.cxchronicles.com/blog/203-cxchronicles-podcast-203-with-steve-cornwell-svp-at-gainsight)

## [CXC Podcast 202: CXChronicles Podcast 202 with Cytandra G. Hoover, Solution-Oriented Mission-Driven Global Leader | Chief Member | Proud Single Mother June 28, 2023](https://www.cxchronicles.com/blog/202-cxchronicles-podcast-202-with-cytandra-g-hoover-solution-oriented-mission-driven-global-leader-chief-member-proud-single-mother)

## [CXC Podcast 201: CXChronicles Podcast 201 with Jeanette Wiley, Project Manager CX at Owl Labs May 22, 2023](https://www.cxchronicles.com/blog/201-cxchronicles-podcast-201-with-jeanette-wiley-project-manager-cx-at-owl-labs)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/60854458c4d1acdf4e1c2f79c4137142d85d78e379bdafbd69bd34c85f5819ad-Nov-12-2026-10-44-07-3413-AM.jpg?width=640&name=60854458c4d1acdf4e1c2f79c4137142d85d78e379bdafbd69bd34c85f5819ad-Nov-12-2026-10-44-07-3413-AM.jpg) Podcast 200: CXChronicles Podcast 200 with Tom Shoemaker, VP of Product Marketing at Propel May 9, 2023](https://www.cxchronicles.com/blog/200-cxchronicles-podcast-200-with-tom-shoemaker-vp-of-product-marketing-at-propel)

## [CXC Podcast 199: CXChronicles Podcast 199 with Somya Kapoor, CEO at The Loops May 1, 2023](https://www.cxchronicles.com/blog/199-cxchronicles-podcast-199-with-somya-kapoor-ceo-at-the-loops)

## [CXC Podcast 198: CXChronicles Podcast 198 with Alex Ross, Chief Operating Officer at Hire Horatio CX April 18, 2023](https://www.cxchronicles.com/blog/198-cxchronicles-podcast-198-with-alex-ross-chief-operating-officer-at-hire-horatio-cx)

## [CXC Podcast 197: CXChronicles Podcast 197 with Evan Klein, Founder & President of Satrix Solutions April 3, 2023](https://www.cxchronicles.com/blog/197-cxchronicles-podcast-197-with-evan-klein-founder-president-of-satrix-solutions)

## [CXC Podcast 196: CXChronicles Podcast 196 with Morgan J. Ingram Founder & CEO at Ascension Media Productions March 22, 2023](https://www.cxchronicles.com/blog/196-cxchronicles-podcast-196-with-morgan-j-ingram-founder-ceo-at-ascension-media-productions)

## [CXC Podcast 195: CXChronicles Podcast 195 with Valentin Radu, CEO at Omniconvert March 13, 2023](https://www.cxchronicles.com/blog/195-cxchronicles-podcast-195-with-valentin-radu-ceo-at-omniconvert)

## [CXC Podcast 194: CXChronicles Podcast 194 with Emily Gray, Chief Customer Officer at Playvox March 9, 2023](https://www.cxchronicles.com/blog/194-cxchronicles-podcast-194-with-emily-gray-chief-customer-officer-at-playvox)

## [CXC Podcast 193: CXChronicles Podcast 193 with Agnese Spona, Managing Director at MadeFor. March 1, 2023](https://www.cxchronicles.com/blog/193-cxchronicles-podcast-193-with-agnese-spona-managing-director-at-madefor)

## [CXC Podcast 192: CXChronicles Podcast 192 with Michael Israel February 21, 2023](https://www.cxchronicles.com/blog/192-cxchronicles-podcast-192-with-michael-israel)

## [CXC Podcast 191: CXChronicles Podcast 191 with Ivaylo Yorgov, Managing Director at GemSeek February 8, 2023](https://www.cxchronicles.com/blog/191-cxchronicles-podcast-191-with-ivaylo-yorgov-managing-director-at-gemseek)

## [CXC Podcast 190: CXChronicles Podcast 190 with Natalie Onions, VP of CX at Customer.io January 4, 2023](https://www.cxchronicles.com/blog/190-cxchronicles-podcast-190-with-natalie-onions-vp-of-cx-at-customer-io)

## [CXC Podcast 189: CXChronicles Podcast 189 with Joel Passen, Co-Founder at Sturdy December 15, 2022](https://www.cxchronicles.com/blog/189-cxchronicles-podcast-189-with-joel-passen-co-founder-at-sturdy)

## [CXC Podcast 188: CXChronicles Podcast 188 with Ken Peterson, President CX at QuestionPro November 30, 2022](https://www.cxchronicles.com/blog/188-cxchronicles-podcast-188-with-ken-peterson-president-cx-at-questionpro)

## [CXC Podcast 187: CXChronicles Podcast 187 with Mark Slatin, Founder at EmpoweredCX November 22, 2022](https://www.cxchronicles.com/blog/187-cxchronicles-podcast-187-with-mark-slatin-founder-at-empoweredcx)

## [CXC Podcast 186: CXChronicles Podcast 186 with Jay Baer, Founder of Convince & Convert November 7, 2022](https://www.cxchronicles.com/blog/186-cxchronicles-podcast-186-with-jay-baer-founder-of-convince-convert)

## [CXC Podcast 185: CXChronicles Podcast 185 with Celia Fleischaker, CMO at Verint October 25, 2022](https://www.cxchronicles.com/blog/185-cxchronicles-podcast-185-with-celia-fleischaker-cmo-at-verint)

## [CXC Podcast 184: CXChronicles Podcast 184 with Jean Patrick, CEO at ScaleUp Edge October 19, 2022](https://www.cxchronicles.com/blog/184-cxchronicles-podcast-184-with-jean-patrick-ceo-at-scaleup-edge)

## [CXC Podcast 183: CXChronicles Podcast 183 with Aye Moah, CEO at Boomerang October 11, 2022](https://www.cxchronicles.com/blog/183-cxchronicles-podcast-183-with-aye-moah-ceo-at-boomerang)

## [CXC Podcast 182: CXChronicles Podcast 182 with Fran Bryzski, Founder & CEO at Hark September 27, 2022](https://www.cxchronicles.com/blog/182-cxchronicles-podcast-182-with-fran-bryzski-founder-ceo-at-hark)

## [CXC Podcast 181: CXChronicles Podcast 181 with Tom Goodmanson, CEO at Calabrio September 21, 2022](https://www.cxchronicles.com/blog/181-cxchronicles-podcast-181-with-tom-goodmanson-ceo-at-calabrio)

## [CXC Podcast 180: CXChronicles Podcast 180 with Tom DeWitt, P.h.D. Director of CXM at Michigan State University September 6, 2022](https://www.cxchronicles.com/blog/180-cxchronicles-podcast-180-with-tom-dewitt-p-h-d-director-of-cxm-at-michigan-state-university)

## [CXC Podcast 179: CXChronicles Podcast 179 with Tom Randle, CEO at Geckoboard August 15, 2022](https://www.cxchronicles.com/blog/179-cxchronicles-podcast-179-with-tom-randle-ceo-at-geckoboard)

## [CXC Podcast 178: CXChronicles Podcast 178 with Tomer Rabinovich, CEO at Top Dog Global August 2, 2022](https://www.cxchronicles.com/blog/178-cxchronicles-podcast-178-with-tomer-rabinovich-ceo-at-top-dog-global)

## [CXC Podcast 176: CXChronicles Podcast 177 with Larry Yatch, CEO at SEAL Team Leaders July 25, 2022](https://www.cxchronicles.com/blog/176-cxchronicles-podcast-177-with-larry-yatch-ceo-at-seal-team-leaders)

## [CXC Podcast 176: CXChronicles Podcast 176 with Ethan Beute, Chief Evangelist at BombBomb, Podcast Host & Best-Selling Author July 20, 2022](https://www.cxchronicles.com/blog/176-cxchronicles-podcast-176-with-ethan-beute-chief-evangelist-at-bombbomb-podcast-host-best-selling-author)

## [CXC Podcast 175: CXChronicles Podcast 175 with Deon Nicholas, CEO & Co-Founder at Forethought AI July 12, 2022](https://www.cxchronicles.com/blog/175-cxchronicles-podcast-175-with-deon-nicholas-ceo-co-founder-at-forethought-ai)

## [CXC Podcast 174: CXChronicles Podcast 174 with Gregorio Uglioni, The CX GoalKeeper June 27, 2022](https://www.cxchronicles.com/blog/174-cxchronicles-podcast-174-with-gregorio-uglioni-the-cx-goalkeeper)

## [CXC Podcast 173: CXChronicles Podcast 173 with Palak Dalal Bhatia June 9, 2022](https://www.cxchronicles.com/blog/173-cxchronicles-podcast-173-with-palak-dalal-bhatia)

## [CXC Podcast 172: CXChronicles Podcast 172 with Fang Cheng, CEO & Founder at Linc June 1, 2022](https://www.cxchronicles.com/blog/172-cxchronicles-podcast-172-with-fang-cheng-ceo-founder-at-linc)

## [CXC Podcast 171: CXChronicles Podcast 171 with Alister Esam, CEO & Founder at Process Bliss May 23, 2022](https://www.cxchronicles.com/blog/171-cxchronicles-podcast-171-with-alister-esam-ceo-founder-at-process-bliss)

## [CXC Podcast 170: CXChronicles Podcast 170 with Ilenia Vidili, Customer Experience & Success Expert May 16, 2022](https://www.cxchronicles.com/blog/170-cxchronicles-podcast-170-with-ilenia-vidili-customer-experience-success-expert)

## [CXC Podcast 169: CXChronicles Podcast 169 with Kristi Faltorusso, Chief Customer Officer at ClientSuccess May 10, 2022](https://www.cxchronicles.com/blog/169-cxchronicles-podcast-169-with-kristi-faltorusso-chief-customer-officer-at-clientsuccess)

## [CXC Podcast 168: CXChronicles Podcast 168 with Abby Hammer, Chief Customer Officer at ChurnZero May 4, 2022](https://www.cxchronicles.com/blog/168-cxchronicles-podcast-168-with-abby-hammer-chief-customer-officer-at-churnzero)

## [CXC Podcast 167: CXChronicles Podcast 167 with Chuck Frydenborg, CEO at MarketMuse April 27, 2022](https://www.cxchronicles.com/blog/167-cxchronicles-podcast-167-with-chuck-frydenborg-ceo-at-marketmuse)

## [CXC Podcast 166: CXChronicles Podcast 166 with Bill Staikos, SVP Industry Solutions at Medallia April 18, 2022](https://www.cxchronicles.com/blog/166-cxchronicles-podcast-166-with-bill-staikos-svp-industry-solutions-at-medallia)

## [CXC Podcast 165: CXChronicles Podcast 165 with Aaron Biggs VP of Revenue at Deft April 11, 2022](https://www.cxchronicles.com/blog/165-cxchronicles-podcast-165-with-aaron-biggs-vp-of-revenue-at-deft)

## [CXC Podcast 164: CXChronicles Podcast 164 with Will Haire, CEO & Founder at BellaVix April 4, 2022](https://www.cxchronicles.com/blog/164-cxchronicles-podcast-164-with-will-haire-ceo-founder-at-bellavix)

## [CXC Podcast 163: CXChronicles Podcast 163 with Nick Francis, Co-Founder & CEO at Help Scout March 30, 2022](https://www.cxchronicles.com/blog/163-cxchronicles-podcast-163-with-nick-francis-co-founder-ceo-at-help-scout)

## [CXC Podcast 162: CXChronicles Podcast 162 with Tony Sternberg, Co-Founder and CEO at ProsperStack March 22, 2022](https://www.cxchronicles.com/blog/162-cxchronicles-podcast-162-with-tony-sternberg-co-founder-and-ceo-at-prosperstack)

## [CXC Podcast 161: CXChronicles Podcast 161 with James Dodkins March 15, 2022](https://www.cxchronicles.com/blog/161-cxchronicles-podcast-161-with-james-dodkins)

## [CXC Podcast 160: CXChronicles Podcast 160 with Lisa Marie Fortier, Senior Vice President at Engine Insights March 7, 2022](https://www.cxchronicles.com/blog/160-cxchronicles-podcast-160-with-lisa-marie-fortier-senior-vice-president-at-engine-insights)

## [CXC Podcast 159: CXChronicles Podcast 159 with Ugis Balmarks, Founder & Managing Director at RecruiterMill March 1, 2022](https://www.cxchronicles.com/blog/159-cxchronicles-podcast-159-with-ugis-balmarks-founder-managing-director-at-recruitermill)

## [CXC Podcast 158: CXChronicles Podcast 158 with Jonathan Shroyer, Chief Experience Officer at Arise February 22, 2022](https://www.cxchronicles.com/blog/158-cxchronicles-podcast-158-with-jonathan-shroyer-chief-experience-officer-at-arise)

## [CXC Podcast 157: CXChronicles Podcast 157 with Ryan Stuart, CEO at Kapiche February 15, 2022](https://www.cxchronicles.com/blog/157-cxchronicles-podcast-157-with-ryan-stuart-ceo-at-kapiche)

## [CXC Podcast 156: CXChronicles Podcast 156 with Daniel Rodriguez, Chief Marketing Officer at Simplr February 8, 2022](https://www.cxchronicles.com/blog/156-cxchronicles-podcast-156-with-daniel-rodriguez-chief-marketing-officer-at-simplr)

## [CXC Podcast 155: CXChronicles Podcast 155 with Michael Yinger, COO & Co-Founder at Resume Sieve February 2, 2022](https://www.cxchronicles.com/blog/155-cxchronicles-podcast-155-with-michael-yinger-coo-co-founder-at-resume-sieve)

## [CXC Podcast 154: CXChronicles Podcast 154 with Gaurav Bhattacharya, CEO at Involve AI January 25, 2022](https://www.cxchronicles.com/blog/154-cxchronicles-podcast-154-with-gaurav-bhattacharya-ceo-at-involve-ai)

## [CXC Podcast 153: CXChronicles Podcast 153 with Jeff Rosenblum, Founding Partner of Questus January 18, 2022](https://www.cxchronicles.com/blog/153-cxchronicles-podcast-153-with-jeff-rosenblum-founding-partner-of-questus)

## [CXC Podcast 152: CXChronicles Podcast 152 with Sam Ruben, Chief Sustainability Officer at Mighty Buildings January 11, 2022](https://www.cxchronicles.com/blog/152-cxchronicles-podcast-152-with-sam-ruben-chief-sustainability-officer-at-mighty-buildings)

## [CXC Podcast 151: CXChronicles Podcast 151with Slobby Robby, Founder at Generation Cool January 4, 2022](https://www.cxchronicles.com/blog/151-cxchronicles-podcast-151with-slobby-robby-founder-at-generation-cool)

## [CXC Podcast 150: CXChronicles Podcast Episode 150 with Fred Reichheld, Bain Fellow @ Bain & Company December 28, 2021](https://www.cxchronicles.com/blog/150-cxchronicles-podcast-episode-150-with-fred-reichheld-bain-fellow-bain-company)

## [CXC Podcast 149: CXChronicles Podcast 149 with Michael Epstein from PostPilot December 13, 2021](https://www.cxchronicles.com/blog/149-cxchronicles-podcast-149-with-michael-epstein-from-postpilot)

## [CXC Podcast 148: CXChronicles Podcast 148 with Simon Severino, CEO at Strategy Sprints December 8, 2021](https://www.cxchronicles.com/blog/148-cxchronicles-podcast-148-with-simon-severino-ceo-at-strategy-sprints)

## [CXC Podcast 147: CXChronicles Podcast 147 with Mike Myer, CEO at Quiq November 29, 2021](https://www.cxchronicles.com/blog/147-cxchronicles-podcast-147-with-mike-myer-ceo-at-quiq)

## [CXC Podcast 147: CXChronicles Podcast 147 with Chelsea Bedard, Chief Revenue Officer at Cann November 24, 2021](https://www.cxchronicles.com/blog/147-cxchronicles-podcast-147-with-chelsea-bedard-chief-revenue-officer-at-cann)

## [CXC Podcast 145: CXChronicles Podcast 145 with Jason Hennessey, CEO at Hennessey Digital November 17, 2021](https://www.cxchronicles.com/blog/145-cxchronicles-podcast-145-with-jason-hennessey-ceo-at-hennessey-digital)

## [CXC Podcast 144: CXChronicles Podcast 144 with Dave Withers, CEO at Vertis November 9, 2021](https://www.cxchronicles.com/blog/144-cxchronicles-podcast-144-with-dave-withers-ceo-at-vertis)

## [CXC Podcast 143: CXChronicles Podcast 143 with Eli Schwartz, Growth Advisor & NYT Best Selling Author November 3, 2021](https://www.cxchronicles.com/blog/143-cxchronicles-podcast-143-with-eli-schwartz-growth-advisor-nyt-best-selling-author)

## [CXC Podcast 142: CXChronicles Podcast 142 CXWeekly Update Top Ideas For End Of Year CX/CS Audit November 1, 2021](https://www.cxchronicles.com/blog/142-cxchronicles-podcast-142-cxweekly-update-top-ideas-for-end-of-year-cx-cs-audit)

## [CXC Podcast 141: CXChronicles Podcast 141 with Jesson Bradhshaw, CEO at Energy Ogre October 27, 2021](https://www.cxchronicles.com/blog/141-cxchronicles-podcast-141-with-jesson-bradhshaw-ceo-at-energy-ogre)

## [CXC Podcast 140: CXChronicles Podcast 140 with Nathan Foy, CEO at Fortis October 18, 2021](https://www.cxchronicles.com/blog/140-cxchronicles-podcast-140-with-nathan-foy-ceo-at-fortis)

## [CXC Podcast 139: CXChronicles Podcast 139 with Jose Herrera, CEO at Hire Horatio CX October 11, 2021](https://www.cxchronicles.com/blog/139-cxchronicles-podcast-139-with-jose-herrera-ceo-at-hire-horatio-cx)

## [CXC Podcast 138: CXChronicles Podcast 138 with Vasco Pedro, CEO at Unbabel October 5, 2021](https://www.cxchronicles.com/blog/138-cxchronicles-podcast-138-with-vasco-pedro-ceo-at-unbabel)

## [CXC Podcast 137: CXChronicles Podcast 137 with Dorian Stone, Head of Organizations Revenue at Grammarly September 28, 2021](https://www.cxchronicles.com/blog/137-cxchronicles-podcast-137-with-dorian-stone-head-of-organizations-revenue-at-grammarly)

## [CXC Podcast 136: CXChronicles Podcast 136 with Jason Ten Pow, CEO at ONR CX September 22, 2021](https://www.cxchronicles.com/blog/136-cxchronicles-podcast-136-with-jason-ten-pow-ceo-at-onr-cx)

## [CXC Podcast 135: CXChronicles Podcast 135 with Dennis Yu, CEO at BlitzMetrics September 14, 2021](https://www.cxchronicles.com/blog/135-cxchronicles-podcast-135-with-dennis-yu-ceo-at-blitzmetrics)

## [CXC Podcast 134: CXChronicles Podcast 134 with Nathan Joens Co Founder @ Structurely September 7, 2021](https://www.cxchronicles.com/blog/134-cxchronicles-podcast-134-with-nathan-joens-co-founder-structurely)

## [CXC Podcast 133: CXChronicles Podcast 133 with Mahesh Ram, CEO at Solvvy August 24, 2021](https://www.cxchronicles.com/blog/133-cxchronicles-podcast-133-with-mahesh-ram-ceo-at-solvvy)

## [CXC Podcast 132: CXChronicles Podcast 132 with Eric Gibbs President, Americas @ Ouriginal August 16, 2021](https://www.cxchronicles.com/blog/132-cxchronicles-podcast-132-with-eric-gibbs-president-americas-ouriginal)

## [CXC Podcast 131: CXChronicles Podcast 131 with Howard Tiersky, CEO at Fromm, The Digital Transformation Agency August 10, 2021](https://www.cxchronicles.com/blog/131-cxchronicles-podcast-131-with-howard-tiersky-ceo-at-fromm-the-digital-transformation-agency)

## [CXC Podcast 130: CXChronicles Podcast Episode 130 with Lisa Vandergast, VP of Client Services at AdColony July 26, 2021](https://www.cxchronicles.com/blog/130-cxchronicles-podcast-episode-130-with-lisa-vandergast-vp-of-client-services-at-adcolony)

## [CXC Podcast 129: CXChronicles Podcast Episode 129 with Michael Scharff CEO & Co-Founder of Evolv AI July 21, 2021](https://www.cxchronicles.com/blog/129-cxchronicles-podcast-episode-129-with-michael-scharff-ceo-co-founder-of-evolv-ai)

## [CXC Podcast 128: CXChronicles Podcast 128 with Brittany Hodak, Chief Customer Officer at Experience.com July 8, 2021](https://www.cxchronicles.com/blog/128-cxchronicles-podcast-128-with-brittany-hodak-chief-customer-officer-at-experience-com)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/CXCP-Episode-127-Stefan-Smulders-CEO-Expandi_io_-1.png?width=640&name=CXCP-Episode-127-Stefan-Smulders-CEO-Expandi_io_-1.png) Podcast 127: CXChronicles Podcast 127 with Stefan Smulders, CEO @ Expandi.io June 28, 2021](https://www.cxchronicles.com/blog/127-cxchronicles-podcast-127-with-stefan-smulders-ceo-expandi-io)

## [CXC Podcast 126: CXChronicles Podcast Episode 126 with Deb Coviello, The Drop In CEO June 18, 2021](https://www.cxchronicles.com/blog/126-cxchronicles-podcast-episode-126-with-deb-coviello-the-drop-in-ceo)

## [CXC Podcast 125: CXChronicles Podcast 125 with Emily Garza AVP, Customer Success at Fastly June 7, 2021](https://www.cxchronicles.com/blog/125-cxchronicles-podcast-125-with-emily-garza-avp-customer-success-at-fastly)

## [CXC Podcast 124: CXChronicles Podcast Episode 124 with Nate Brown, Chief Experience Officer at Officium Labs June 2, 2021](https://www.cxchronicles.com/blog/124-cxchronicles-podcast-episode-124-with-nate-brown-chief-experience-officer-at-officium-labs)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/8d66eb17bb7d02ca4856ab443a78f2148cafbb129f58a3c81282007c6fe24ff2-1-1.jpg?width=640&name=8d66eb17bb7d02ca4856ab443a78f2148cafbb129f58a3c81282007c6fe24ff2-1-1.jpg) Podcast 123: CXChronicles Podcast Episode 123 with Lee Roquet, Chief Customer Officer at Yellowfin May 25, 2021](https://www.cxchronicles.com/blog/123-cxchronicles-podcast-episode-123-with-lee-roquet-chief-customer-officer-at-yellowfin)

## [CXC Podcast 122: CXChronicles Podcast Episode 122 with Chris Hull, Chief Product Officer at Otus May 18, 2021](https://www.cxchronicles.com/blog/122-cxchronicles-podcast-episode-122-with-chris-hull-chief-product-officer-at-otus)

## [CXC Podcast 121: CXChronicles Podcast Episode 121 with Brandon Dufour, CEO The Next Street May 10, 2021](https://www.cxchronicles.com/blog/121-cxchronicles-podcast-episode-121-with-brandon-dufour-ceo-the-next-street)

## [![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/8d66eb17bb7d02ca4856ab443a78f2148cafbb129f58a3c81282007c6fe24ff2-2.jpg?width=640&name=8d66eb17bb7d02ca4856ab443a78f2148cafbb129f58a3c81282007c6fe24ff2-2.jpg) Podcast 120: CXChronicles Podcast Episode 120 with Paul Rutter Cruise & Entertainment Director @ Royal Caribbean May 5, 2021](https://www.cxchronicles.com/blog/120-cxchronicles-podcast-episode-120-with-paul-rutter-cruise-entertainment-director-royal-caribbean)

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