---
title: CXChronicles Podcast Episode 80 with Brian Merz from Slack
description: CXChronicles Podcast Episode 80 with Brian Merz from Slack
---

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# CXChronicles Podcast Episode 80 with Brian Merz from Slack

By **Adrian Brady Cesana** March 28, 2020

[Podcast](https://www.cxchronicles.com/blog/tag/podcast)

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In this episode of CXChronicles Podcast we welcome Brian Merz from Slack in New York City! Brian helps to lead up the customer experience (CX) team over at Slack. Brian shares an awesome story about his personal customer focused business leader journey as well as what its like to work at one of the hottest companies in the world today.

Throughout this entire COVID-19 (Cornavirus) experience -- Slack has been most technology companies go to tools for keeping connected and in touch with their customers and teams. Channels are popping up across the world to keep folks connected.

Brian chats through the Four CX Pillars; Team, Tools, Process and Feedback and gives us a ton of valuable ideas and exercises to think about about within our own businesses, startups or growth focused companies.

Huge thanks to Brian for coming on the show and sharing his story with the CXNation!

Listen now on your favorite podcast player; Itunes, Spotify, Stitcher or the CXChronicles website.

Remember to make happiness a habit folks!

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