---
title: CXChronicles Podcast Episode 76 CXWeekly on Optimizing Your CX
description: CXChronicles Podcast Episode 76 CXWeekly on Optimizing Your CX
---

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# CXChronicles Podcast Episode 76 CXWeekly on Optimizing Your CX

By **Adrian Brady Cesana** February 8, 2020

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In this episode of the CXChronicles Podcast we talk you through building your own personalized customer experience and customer service path for success in 2020. Optimizing your customer experiences are an intricate part in growing your company or startup. Listen to Adrian talk with the CXNation about the 5 key areas that you need to focus on with your team this year. In this episode you will learn about customer journey maps, knowing your customers inside and out, building customer portfolios, training and educating your customer service agents and more! If you have been thinking about ways that you can improve the way you manage or escalate customer issues then this is the CXWeekly update that you've been waiting for. Listen to the CXChronicles Podcast today! Signup or listen on Itunes, Spotify, Stitcher and please leave us a review letting everyone know how much you enjoy the show!

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