---
title: CXChronicles Podcast Episode 52 with Claire Boscq-Scott Global Customer Service Guru
description: CXChronicles Podcast Episode 52 with Claire Boscq-Scott Global Customer Service Guru
---

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# CXChronicles Podcast Episode 52 with Claire Boscq-Scott Global Customer Service Guru

By **Adrian Brady Cesana** March 4, 2019

[Podcast](https://www.cxchronicles.com/blog/tag/podcast)

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In this episode of the CXChronicles Podcast we speak with Claire Boscq-Scott a CX expert, author, speaker and Global Guru on the topic of what it takes to manage and serve customers and employees in today's world. Claire and Adrian chat through the 4 CX Success Pillars; Team, Tools, Process and Feedback. We explore ENPS and employee engagement ideas as well as how it has a direct impact on your overall customer experience and customer service as your business grows. Taking time to collect customer and employee feedback is imperative to growing your business. Listen to this episode today to learn more about how you can grow you business through the power of customer experience!

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