---
title: CXChronicles Podcast Episode 48 — CXWeekly Update Why Your Customers Are Always Right!
description: CXChronicles Podcast Episode 48 — CXWeekly Update Why Your Customers Are Always Right!
---

[Skip to content](https://www.cxchronicles.com/blog/48-cxchronicles-podcast-episode-48-cxweekly-update-why-your-customers-are-always-right#main)

[![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=500&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/)

[Services](https://www.cxchronicles.com/services/)

[Partners](https://www.cxchronicles.com/partners/)

- [Strategic partner networkVetted CX and RevOps tools, preferred pricing](https://www.cxchronicles.com/partners/)
- [HubSpot Solutions PartnerImplementation, onboarding and migration](https://www.cxchronicles.com/partners/hubspot/)

[Podcast](https://www.cxchronicles.com/podcast/)

- [The CXChronicles PodcastEpisodes, rankings and how to listen](https://www.cxchronicles.com/podcast/)
- [Content bundles and sponsorshipFeatured episodes for your brand](https://www.cxchronicles.com/podcast-content/)

[Events](https://www.cxchronicles.com/events/)

[Insights](https://www.cxchronicles.com/insights/)

- [BlogArticles and guides from CX leaders](https://www.cxchronicles.com/insights/)
- [Case studiesResults from our clients](https://www.cxchronicles.com/case-studies/)
- [The Four CX Pillars bookAdrian's playbook for growing with CX](https://www.cxchronicles.com/the-four-cx-pillars/)

[About](https://www.cxchronicles.com/about/) [Book a consultation](https://www.cxchronicles.com/contact-us/) 

Menu

- [Services](https://www.cxchronicles.com/services/)
- [Partners](https://www.cxchronicles.com/partners/)
- [HubSpot Solutions Partner](https://www.cxchronicles.com/partners/hubspot/)
- [Podcast](https://www.cxchronicles.com/podcast/)
- [Content bundles and sponsorship](https://www.cxchronicles.com/podcast-content/)
- [Events](https://www.cxchronicles.com/events/)
- [Insights](https://www.cxchronicles.com/insights/)
- [Case studies](https://www.cxchronicles.com/case-studies/)
- [The Four CX Pillars book](https://www.cxchronicles.com/the-four-cx-pillars/)
- [About](https://www.cxchronicles.com/about/)
- [Book a consultation](https://www.cxchronicles.com/contact-us/)

[Insights](https://www.cxchronicles.com/insights/)

# CXChronicles Podcast Episode 48 — CXWeekly Update Why Your Customers Are Always Right!

By **Adrian Brady Cesana** January 26, 2019

[Podcast](https://www.cxchronicles.com/blog/tag/podcast)

<iframe src="https://pdcn.co/e/www.buzzsprout.com/139790/933305-cxchronicles-podcast-episode-48-cxweekly-update-why-your-customers-are-always-right?iframe=true" scrolling="no" width="100%" height="200" frameborder="0" style="width: 100%; height: 200px"></iframe>

In this episode we dive into the top 5 reasons why you should always consider your customers right. We know that there's always edge cases to this idea but in general keeping your customer for the long haul and building high life time values with each of your customers is key to your business success. Listen to this CXWeekly Update where Adrian discusses ideas to grow your customer base and create more promoters for the future of your business or startup!

[Support the show](https://cxchronicles.com/) (https://cxchronicles.com/)

## Want help putting this into practice?

A 30-minute conversation, no obligation. We'll tell you where we'd start.

[Book a consultation](https://www.cxchronicles.com/contact-us/)

[← Back to all insights](https://www.cxchronicles.com/insights/)

## Get CXC Weekly

Join 15,000+ customer-focused leaders who get our weekly roundup of new episodes, insights and events.

[![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=360&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/)

Make happiness a habit.

[hello@cxchronicles.com](mailto:hello@cxchronicles.com)

#### Services

- [Managed services](https://www.cxchronicles.com/services/)
- [Strategic partners](https://www.cxchronicles.com/partners/)
- [HubSpot implementation](https://www.cxchronicles.com/partners/hubspot/)
- [Case studies](https://www.cxchronicles.com/case-studies/)

#### Content

- [Podcast](https://www.cxchronicles.com/podcast/)
- [Content bundles](https://www.cxchronicles.com/podcast-content/)
- [Live events](https://www.cxchronicles.com/events/)
- [Insights](https://www.cxchronicles.com/insights/)
- [The Four CX Pillars book](https://www.cxchronicles.com/the-four-cx-pillars/)

#### Company

- [About](https://www.cxchronicles.com/about/)
- [Contact](https://www.cxchronicles.com/contact-us/)

© 2026 CXChronicles. All rights reserved.[Privacy and cookie policy](https://www.cxchronicles.com/privacy-policy/)

Cookie settings

```json
{
  "@context" : "https://schema.org",
  "@type" : "BlogPosting",
  "author" : {
    "@type" : "Person",
    "name" : "Adrian Brady Cesana",
    "url" : "https://www.cxchronicles.com/blog/author/abradycesana"
  },
  "dateModified" : "2026-11-12T13:05:55.619Z",
  "datePublished" : "2019-01-26T10:00:00.000Z",
  "headline" : "CXChronicles Podcast Episode 48 — CXWeekly Update Why Your Customers Are Always Right!",
  "mainEntityOfPage" : {
    "@id" : "https://www.cxchronicles.com/blog/48-cxchronicles-podcast-episode-48-cxweekly-update-why-your-customers-are-always-right",
    "@type" : "WebPage"
  },
  "publisher" : {
    "@type" : "Organization",
    "logo" : {
      "@type" : "ImageObject",
      "url" : "https://www.cxchronicles.com/hubfs/Copy%20of%20Frame%2035882%20(1).png"
    },
    "name" : "CXChronicles"
  }
}
```