---
title: CXChronicles Podcast Episode 37 with Julia Lowd, Director of Customer Ops at Betterment
description: CXChronicles Podcast Episode 37 with Julia Lowd, Director of Customer Ops at Betterment
---

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# CXChronicles Podcast Episode 37 with Julia Lowd, Director of Customer Ops at Betterment

By **Adrian Brady Cesana** August 16, 2018

[Podcast](https://www.cxchronicles.com/blog/tag/podcast)

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In this episode we talk to Julia Lowd, Director of Customer Operations at Betterment.

Betterment currently has $13.5+ Billion Dollars under management.

Betterment is currently based in New York City.

And Julia and her team manage the customer experience and communications with their customers.

Listen to Julia talk about the 4 CX Success Pillars and what its like managing a Billion-Dollar company's customer experience and customer service team!

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