---
title: CXChronicles Podcast Episode 31 — with Nate Chai, Head of CX from Thumbtack
description: CXChronicles Podcast Episode 31 — with Nate Chai, Head of CX from Thumbtack
---

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# CXChronicles Podcast Episode 31 — with Nate Chai, Head of CX from Thumbtack

By **Adrian Brady Cesana** June 27, 2018

[Podcast](https://www.cxchronicles.com/blog/tag/podcast)

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In this episode we talk with Nate Chai, Head of Customer Experience Operations @ Thumbtack -- Nate oversees Thumbtack's massive CX team spread between Salt Lake City, San Francisco and the Philippines. Nate and Adrian talk through team, tools, process and feedback in this episode of the CXChronicles Podcast.

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