--- title: "282: Building The Future Of Learning Platforms & Community Experience | Bryan McAnulty" description: "282: Building The Future Of Learning Platforms & Community Experience | Bryan McAnulty" image: https://www.cxchronicles.com/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-43-50-1327-AM.jpg --- [Skip to content](https://www.cxchronicles.com/blog/282-building-the-future-of-learning-platforms-community-experience-bryan-mcanulty#main) [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=500&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/) [Services](https://www.cxchronicles.com/services/) [Partners](https://www.cxchronicles.com/partners/) - [Strategic partner networkVetted CX and RevOps tools, preferred pricing](https://www.cxchronicles.com/partners/) - [HubSpot Solutions PartnerImplementation, onboarding and migration](https://www.cxchronicles.com/partners/hubspot/) [Podcast](https://www.cxchronicles.com/podcast/) - [The CXChronicles PodcastEpisodes, rankings and how to listen](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorshipFeatured episodes for your brand](https://www.cxchronicles.com/podcast-content/) [Events](https://www.cxchronicles.com/events/) [Insights](https://www.cxchronicles.com/insights/) - [BlogArticles and guides from CX leaders](https://www.cxchronicles.com/insights/) - [Case studiesResults from our clients](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars bookAdrian's playbook for growing with CX](https://www.cxchronicles.com/the-four-cx-pillars/) [About](https://www.cxchronicles.com/about/) [Book a consultation](https://www.cxchronicles.com/contact-us/) Menu - [Services](https://www.cxchronicles.com/services/) - [Partners](https://www.cxchronicles.com/partners/) - [HubSpot Solutions Partner](https://www.cxchronicles.com/partners/hubspot/) - [Podcast](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorship](https://www.cxchronicles.com/podcast-content/) - [Events](https://www.cxchronicles.com/events/) - [Insights](https://www.cxchronicles.com/insights/) - [Case studies](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars book](https://www.cxchronicles.com/the-four-cx-pillars/) - [About](https://www.cxchronicles.com/about/) - [Book a consultation](https://www.cxchronicles.com/contact-us/) [Insights](https://www.cxchronicles.com/insights/) # 282: Building The Future Of Learning Platforms & Community Experience | Bryan McAnulty By **Adrian Brady Cesana** June 25, 2026 [Podcast](https://www.cxchronicles.com/blog/tag/podcast) ![](https://www.cxchronicles.com/hs-fs/hubfs/Imported_Blog_Media/img-Nov-12-2026-10-43-50-1327-AM.jpg?width=1400&name=img-Nov-12-2026-10-43-50-1327-AM.jpg) Hey CX Nation, In this week's episode of The CXChronicles Podcast #282, we welcomed Bryan McAnulty Founder of Heights Platform and LatchLoop based in Austin, TX. Bryan has helped thousands of creators across 100+ countries transform their knowledge into thriving businesses. As a creator himself, he has been committed to empowering those with a passion for creation to learn and grow online. In this episode, Bryan and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences. \*\*Episode #282 Highlight Reel:\*\* 1.  Focusing on being proactive with all of your customers, regardless of LTV 2\. Pro's & Con's of AI-driven customer support 3\. Why customers value speed to solution more than anything  [Click here to learn more about Bryan McAnulty](https://www.linkedin.com/in/bryanmcanulty/) [Click here to learn more about Heights Platform](https://www.heightsplatform.com/) [Click here to learn more about LatchLoop](https://www.latchloop.com/) Huge thanks to Bryan for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future.  For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation".  You know what would be even better? Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders! 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