--- title: "277: CXWeekly Update | AI's Impact On Customer & Employee Experience" description: "277: CXWeekly Update | AI's Impact On Customer & Employee Experience" --- [Skip to content](https://www.cxchronicles.com/blog/277-cxweekly-update-ais-impact-on-customer-employee-experience#main) [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=500&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/) [Services](https://www.cxchronicles.com/services/) [Partners](https://www.cxchronicles.com/partners/) - [Strategic partner networkVetted CX and RevOps tools, preferred pricing](https://www.cxchronicles.com/partners/) - [HubSpot Solutions PartnerImplementation, onboarding and migration](https://www.cxchronicles.com/partners/hubspot/) [Podcast](https://www.cxchronicles.com/podcast/) - [The CXChronicles PodcastEpisodes, rankings and how to listen](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorshipFeatured episodes for your brand](https://www.cxchronicles.com/podcast-content/) [Events](https://www.cxchronicles.com/events/) [Insights](https://www.cxchronicles.com/insights/) - [BlogArticles and guides from CX leaders](https://www.cxchronicles.com/insights/) - [Case studiesResults from our clients](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars bookAdrian's playbook for growing with CX](https://www.cxchronicles.com/the-four-cx-pillars/) [About](https://www.cxchronicles.com/about/) [Book a consultation](https://www.cxchronicles.com/contact-us/) Menu - [Services](https://www.cxchronicles.com/services/) - [Partners](https://www.cxchronicles.com/partners/) - [HubSpot Solutions Partner](https://www.cxchronicles.com/partners/hubspot/) - [Podcast](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorship](https://www.cxchronicles.com/podcast-content/) - [Events](https://www.cxchronicles.com/events/) - [Insights](https://www.cxchronicles.com/insights/) - [Case studies](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars book](https://www.cxchronicles.com/the-four-cx-pillars/) - [About](https://www.cxchronicles.com/about/) - [Book a consultation](https://www.cxchronicles.com/contact-us/) [Insights](https://www.cxchronicles.com/insights/) # 277: CXWeekly Update | AI's Impact On Customer & Employee Experience By **Adrian Brady Cesana** February 19, 2026 [Podcast](https://www.cxchronicles.com/blog/tag/podcast) Hey CX Nation, In this CXWeekly Update episode #277 we walk through ideas, goals & CTAs the team at CXC has been focused on, not only internally but from the learnings we're being exposed to from clients & strategic partners on a regular basis.  In this episode we walk through a few emerging trends around how AI is impacting the future of Sales, CX, Customer Success & Support + the future of work.  Thanks to our friends at GoTo, Intercom & TriNet for supplying some amazing market reports that fuel this week's episodes. They collectively went out & interviewed & surveyed thousands of business leaders from across the world to see where they are in their AI foundation building efforts.  [Click here for GoTo Pulse of Work Report 2025](https://www.goto.com/resources/pulse-of-work) [Click here for Intercom Customer Service Transformation Report 2026](https://www.intercom.com/customer-transformation-report) [Click here for Tri-Net State of Workplace Report 2025](https://www.trinet.com/resources/research/state-of-work) Don't worry we have a ton of amazing brand new guest interviews & episodes coming down the pipeline. We're also working on new forms & mediums of customer focused business content -- including my 2nd book "Make Happiness A Habit" that we are launching in the New Year.  We've also been building a few new podcasts behind the scenes to take all that we've learned with CXCP & start finding other podcast areas ripe for more content.  A big part of CXC's mission is to continue creating valuable customer & employee focused business leader content, including CXWeekly updates like this that are digestible, actionable & most importantly entertaining.  The CXChronicles Podcast is approaching a huge milestone in the upcoming months that most podcasts will never achieve. We closing in on 300+ episodes of customer focused business content from incredible Founders & Executives from all over the world.  CXC is partnered with several leading software & technology providers including Hubspot, Intercom, Freshworks, & several others who might be the difference in your CX/EX performance moving forward.  We provide our clients with audits, assessments & scorecards and we provide custom CTAs centered around your content engine to drive CX/EX health, utilization & health performance for our partner solutions (Hubspot, Intercom, Freshworks), & on-demand managed services (partner led implementation, utilization performance & training for several of our partner solutions). If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today. You know what would be even better? Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation! For you non-readers, go check out the [CXChronicles Youtube channel](https://www.youtube.com/channel/UC8BRQobzHflNBZcLpmKflnw)to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button). Contact us anytime to learn more about CXC at [INFO@cxchronicles.com](mailto:INFO@cxchronicles.com) and ask us about how we can help your business & team make customer happiness a habit now! [Reach Out To CXC Today!](https://www.buzzsprout.com/139790/fan_mail/new) [Support the show](https://cxchronicles.com/) Contact CXChronicles Today - Tweet us @cxchronicles - Check out our Instagram @cxchronicles - [Click here to checkout the CXC website](https://cxchronicles.com/) - Email us at [info@cxchronicles.com](mailto:info@cxchronicles.com) ***Remember To Make Happiness A Habit!!*** ## Want help putting this into practice? A 30-minute conversation, no obligation. We'll tell you where we'd start. [Book a consultation](https://www.cxchronicles.com/contact-us/) [← Back to all insights](https://www.cxchronicles.com/insights/) ## Get CXC Weekly Join 15,000+ customer-focused leaders who get our weekly roundup of new episodes, insights and events. [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=360&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/) Make happiness a habit. [hello@cxchronicles.com](mailto:hello@cxchronicles.com) #### Services - [Managed services](https://www.cxchronicles.com/services/) - [Strategic partners](https://www.cxchronicles.com/partners/) - [HubSpot implementation](https://www.cxchronicles.com/partners/hubspot/) - [Case studies](https://www.cxchronicles.com/case-studies/) #### Content - [Podcast](https://www.cxchronicles.com/podcast/) - [Content bundles](https://www.cxchronicles.com/podcast-content/) - [Live events](https://www.cxchronicles.com/events/) - [Insights](https://www.cxchronicles.com/insights/) - [The Four CX Pillars book](https://www.cxchronicles.com/the-four-cx-pillars/) #### Company - [About](https://www.cxchronicles.com/about/) - [Contact](https://www.cxchronicles.com/contact-us/) © 2026 CXChronicles. All rights reserved.[Privacy and cookie policy](https://www.cxchronicles.com/privacy-policy/) Cookie settings ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Adrian Brady Cesana", "url" : "https://www.cxchronicles.com/blog/author/abradycesana" }, "dateModified" : "2026-11-12T13:04:41.908Z", "datePublished" : "2026-02-19T00:00:00.000Z", "headline" : "277: CXWeekly Update | AI's Impact On Customer & Employee Experience", "mainEntityOfPage" : { "@id" : "https://www.cxchronicles.com/blog/277-cxweekly-update-ais-impact-on-customer-employee-experience", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.cxchronicles.com/hubfs/Copy%20of%20Frame%2035882%20(1).png" }, "name" : "CXChronicles" } } ```