---
title: "251: Transforming Customer & Employee Experiences With Webex By Cisco | Vinod Muthukrishnan"
description: "251: Transforming Customer & Employee Experiences With Webex By Cisco | Vinod Muthukrishnan"
---
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# 251: Transforming Customer & Employee Experiences With Webex By Cisco | Vinod Muthukrishnan
By **Adrian Brady Cesana** December 3, 2024
[Podcast](https://www.cxchronicles.com/blog/tag/podcast)
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #251 we welcomed Vinod Muthukrishnan, VP & COO at Webex by Cisco based in the San Francisco Bay Area, CA.
Vinod leads all go-to-market activities, including strategic communications, marketing and partner & sales enablement.
He was previously Co-Founder/CEO of CloudCherry, a customer experience management company, which was acquired by Cisco in October 2019.
Prior to that he spent seven years at sea as a First Officer before running Global Sales at Market Simplified. Based in the Bay Area, Vinod enjoys cricket and expanding his library of leadership and P.G. Wodehouse books.
In this episode, Vinod and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team at Webex by Cisco think through on a daily basis to build world class customer & employee experiences.
\*\*Episode #251 Highlight Reel:\*\*
1\. How time in the Merchant Navy led to a career in entrepreneurship
2\. Building CloudCherry & being acquired by Cisco
3\. The shift of contact centers from cost to revenue centers
4\. Why understanding your customer journey is paramount
5\. Foundation for building a world class tech-stack
[Click here to learn more about Vinod Muthukrishnan](https://www.linkedin.com/in/vinodmkrishnan/)
[Click here to learn more about Webex by Cisco](https://www.webex.com/)
[Click here to get in touch with Webex](https://use.webex.com/contact-sales?lang=en&_gl=1*9a2e2w*_gcl_aw*R0NMLjE3MjcyODM0NzkuQ2p3S0NBanc2YzYzQmhBaUVpd0FGMEVIMUM5VkQwNF9DRGotTEJSbXRPc2FzOVp0cnVEX0U0WXlScWpwZnJSNU9pSG45YVVzaVZQWGJ4b0NieFVRQXZEX0J3RQ..*_gcl_dc*R0NMLjE3MjcyODM0NzkuQ2p3S0NBanc2YzYzQmhBaUVpd0FGMEVIMUM5VkQwNF9DRGotTEJSbXRPc2FzOVp0cnVEX0U0WXlScWpwZnJSNU9pSG45YVVzaVZQWGJ4b0NieFVRQXZEX0J3RQ..*_gcl_au*MTgyMzE2OTg2LjE3MzAyOTk3ODA)
Huge thanks to Vinod for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
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Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?
[Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now"](https://www.amazon.com/Four-Pillars-Grow-Your-Business/dp/169204012X)available on Amazon or the CXC website.
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