--- title: "250: Lessons From 250 Episodes With Customer Focused Business Leaders From Across The World" description: "250: Lessons From 250 Episodes With Customer Focused Business Leaders From Across The World" --- [Skip to content](https://www.cxchronicles.com/blog/250-lessons-from-250-episodes-with-customer-focused-business-leaders-from-across-the-world#main) [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=500&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/) [Services](https://www.cxchronicles.com/services/) [Partners](https://www.cxchronicles.com/partners/) - [Strategic partner networkVetted CX and RevOps tools, preferred pricing](https://www.cxchronicles.com/partners/) - [HubSpot Solutions PartnerImplementation, onboarding and migration](https://www.cxchronicles.com/partners/hubspot/) [Podcast](https://www.cxchronicles.com/podcast/) - [The CXChronicles PodcastEpisodes, rankings and how to listen](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorshipFeatured episodes for your brand](https://www.cxchronicles.com/podcast-content/) [Events](https://www.cxchronicles.com/events/) [Insights](https://www.cxchronicles.com/insights/) - [BlogArticles and guides from CX leaders](https://www.cxchronicles.com/insights/) - [Case studiesResults from our clients](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars bookAdrian's playbook for growing with CX](https://www.cxchronicles.com/the-four-cx-pillars/) [About](https://www.cxchronicles.com/about/) [Book a consultation](https://www.cxchronicles.com/contact-us/) Menu - [Services](https://www.cxchronicles.com/services/) - [Partners](https://www.cxchronicles.com/partners/) - [HubSpot Solutions Partner](https://www.cxchronicles.com/partners/hubspot/) - [Podcast](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorship](https://www.cxchronicles.com/podcast-content/) - [Events](https://www.cxchronicles.com/events/) - [Insights](https://www.cxchronicles.com/insights/) - [Case studies](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars book](https://www.cxchronicles.com/the-four-cx-pillars/) - [About](https://www.cxchronicles.com/about/) - [Book a consultation](https://www.cxchronicles.com/contact-us/) [Insights](https://www.cxchronicles.com/insights/) # 250: Lessons From 250 Episodes With Customer Focused Business Leaders From Across The World By **Adrian Brady Cesana** November 26, 2024 [Podcast](https://www.cxchronicles.com/blog/tag/podcast) Hey CX Nation, We're celebrating a huge milestone with this week's episode. Over the last 6+ years we've captured and chronicled 250 unique episodes & stories with various customer focused business leaders & Founders from across the world. We decided for this episode to go back and feature some of the best learnings, findings & CTAs from some of our favorite guests over the years & break them out into short-clips across the Four CX Pillars: Team, Tools, Process & Feedback. Our goal was to aggregate the key learnings & findings for future Founders & Executives to use as a foundation when thinking through how to build and design not only their business but their customer & employee experiences as they scale into the future. \*\*Episode #250 Highlight Reel:\*\* 1\. Pillar #1 Team -- featured guests include: **Alex Ross (Co-Founder & COO at Hire Horatio) in CXCP #198 Lloyd Lobo (Co-Founder & Board Member at Boast + CEO of a new stealth startup) CXCP #208 Vivek Bhaskaran (Founder & CEO at QuestionPro) CXCP #245 Trey Wade (Head of Consumer Experience at Molson-Coors Beverage Company) CXCP #232** 2\. Pillar #2 Tools featured guests include: **Lee Roquet (CEO at Finch) CXCP #123 & CXCP #238 Kristi Faltarusso (CCO at Client Success) CXCP #169 Somya Kapoor (Co-Founder & CEO) CXCP #199 Lynn Schlesinger (CXO at Forbes) CXCP #241 Craig Tobin (CEO at Ascent Business Partners) CXCP #248** 3\. Pillar #3 Process featured guests include: **Erik Huberman (Founder & CEO at Hawke Media) CXCP #240 Uku Tomikas (CEO at Messente Communications) CXCP #214 Melissa Kwan (Co-Founder & CEO at eWebinar) CXCP #204 John Spottiswood (Chief Operating & Data Officer at Jerry) CXCP #234 Dennis Yu (CEO of Blitzmetrics) CXCP #135 Deon Nicholas (Founder & CEO at Forthought AI) CXCP #175 Declan Ivory (VP of Global Customer Support at Intercom) CXCP #205 Vasco Pedro (Co-Founder & CEO at Unbabel) CXCP #139** 4\. Pillar #4 Feedback featured guests include: **Morgan J. Ingram (Founder & CEO at AMP) CXCP #196 Nick Francis (Founder & CEO at Help Scout) CXCP #163 Steve Cornwell (Serial Founder & Investor) CXCP #203 Natalie Onions (VP of Customer Experience at Customer.io) CXCP #190 Bill Staikos (Head of CX at BNY Mellon) CXCP #166 Ethan Beute (Principal Brand Marketing Strategist at Zillow, Follow Up Boss) CXCP #176** Huge thanks to all of the other incredible guests that we've had the fortune of having on the show. Most importantly, thanks to the 10K+ members of the "CX Nation" for tuning into the podcast each and every week and making this show & our business a reality. We have one ask for all of you that listen to this episode... Go tell one of your friends or teammates about CXC's content & please invite them to join the CX Nation! We are just getting started folks, so be on the lookout for more content coming from CXC in 2025. If you like what you hear in this episode please... [Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now"](https://www.amazon.com/Four-Pillars-Grow-Your-Business/dp/169204012X)available on Amazon or the CXC website. And for you non-readers, go check out the [CXChronicles Youtube channel](https://www.youtube.com/@cxchronicles/shorts)to see our content. [Reach Out To CXC Today!](https://www.buzzsprout.com/twilio/text_messages/139790/open_sms) [Support the show](https://cxchronicles.com/) Contact CXChronicles Today - Tweet us @cxchronicles - Check out our Instagram @cxchronicles - [Click here to checkout the CXC website](https://cxchronicles.com/) - Email us at info@cxchronicles.com ***Remember To Make Happiness A Habit!!*** ## Want help putting this into practice? A 30-minute conversation, no obligation. We'll tell you where we'd start. 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