--- title: "244: Untitled Episode" description: "244: Untitled Episode" --- [Skip to content](https://www.cxchronicles.com/blog/244-untitled-episode#main) [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=500&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/) [Services](https://www.cxchronicles.com/services/) [Partners](https://www.cxchronicles.com/partners/) - [Strategic partner networkVetted CX and RevOps tools, preferred pricing](https://www.cxchronicles.com/partners/) - [HubSpot Solutions PartnerImplementation, onboarding and migration](https://www.cxchronicles.com/partners/hubspot/) [Podcast](https://www.cxchronicles.com/podcast/) - [The CXChronicles PodcastEpisodes, rankings and how to listen](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorshipFeatured episodes for your brand](https://www.cxchronicles.com/podcast-content/) [Events](https://www.cxchronicles.com/events/) [Insights](https://www.cxchronicles.com/insights/) - [BlogArticles and guides from CX leaders](https://www.cxchronicles.com/insights/) - [Case studiesResults from our clients](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars bookAdrian's playbook for growing with CX](https://www.cxchronicles.com/the-four-cx-pillars/) [About](https://www.cxchronicles.com/about/) [Book a consultation](https://www.cxchronicles.com/contact-us/) Menu - [Services](https://www.cxchronicles.com/services/) - [Partners](https://www.cxchronicles.com/partners/) - [HubSpot Solutions Partner](https://www.cxchronicles.com/partners/hubspot/) - [Podcast](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorship](https://www.cxchronicles.com/podcast-content/) - [Events](https://www.cxchronicles.com/events/) - [Insights](https://www.cxchronicles.com/insights/) - [Case studies](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars book](https://www.cxchronicles.com/the-four-cx-pillars/) - [About](https://www.cxchronicles.com/about/) - [Book a consultation](https://www.cxchronicles.com/contact-us/) [Insights](https://www.cxchronicles.com/insights/) # 244: Untitled Episode By **Adrian Brady Cesana** September 26, 2024 [Podcast](https://www.cxchronicles.com/blog/tag/podcast) Hey CX Nation, In this week's episode of The CXChronicles Podcast #244 we welcomed Sean Albertson, Founder & CEO of CX4ROCKS based in Castle Rock, CO.  Sean Albertson is a keynote speaker, workshop facilitator, coach and consultant on transforming your customer journey to reduce effort and drive greater customer loyalty.  Sean has developed the ROCKS Strategy that leverages survey programs, operational metrics, text and journey analytics, connected with artificial experience to identify the most actionable insights for your organization. Is it Sean at www.CX4ROCKS.com In this episode, Sean and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that he thinks through on a daily basis to build world class customer & marketing focused experiences. \*\*Episode #244 Highlight Reel:\*\* 1\. What the CX & contact center space looked like in the 1990's.  2\. Working on CX & customer support at T-Mobile, Visat, & Charles Schwab 3\. Why Customer journeys are similar to river rafting experiences 4\. How technology is changing the game rapidly in every business 5\. Why customer listening & customer conversations remain paramount [Click here to learn more about Sean Albertson](https://www.linkedin.com/in/salbertson/) Huge thanks to Sean for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the marketing, customer experience & customer success space into the future. If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today. For our Spotify friends, [click here to make sure you are following CXC](https://open.spotify.com/show/46c1YHMsx1oXcqeGXJSjhi?si=718134c551294dae) & please leave a 5 star review so we can find new listeners & members of our community. For our Apple friends, same deal -- [click here to follow CXCP](https://podcasts.apple.com/us/podcast/cxchronicles-podcast/id1346799519) and leave us a review letting folks know why you love our customer focused content. You know what would be even better? Go tell one of your friends or teammates about CXC's content,  our strategic partners (Hubspot, Intercom, Zendesk, Forethought AI, Freshworks, TimeToReply & Ascendr) + they can learn more about our CX/CS/RevOps services & please invite them to join the CX Nation! Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations? [Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.](https://www.amazon.com/Four-Pillars-Grow-Your-Business/dp/169204012X) For you non-readers, go check out the [CXChronicles Youtube channel](https://www.youtube.com/@cxchronicles)to see our customer & employee focused business content.  [Reach Out To CXC Today!](https://www.buzzsprout.com/twilio/text_messages/139790/open_sms) [Support the show](https://cxchronicles.com/) Contact CXChronicles Today - Tweet us @cxchronicles - Check out our Instagram @cxchronicles - [Click here to checkout the CXC website](https://cxchronicles.com/) - Email us at info@cxchronicles.com ***Remember To Make Happiness A Habit!!*** ## Want help putting this into practice? A 30-minute conversation, no obligation. We'll tell you where we'd start. [Book a consultation](https://www.cxchronicles.com/contact-us/) [← Back to all insights](https://www.cxchronicles.com/insights/) ## Get CXC Weekly Join 15,000+ customer-focused leaders who get our weekly roundup of new episodes, insights and events. [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=360&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/) Make happiness a habit. [hello@cxchronicles.com](mailto:hello@cxchronicles.com) #### Services - [Managed services](https://www.cxchronicles.com/services/) - [Strategic partners](https://www.cxchronicles.com/partners/) - [HubSpot implementation](https://www.cxchronicles.com/partners/hubspot/) - [Case studies](https://www.cxchronicles.com/case-studies/) #### Content - [Podcast](https://www.cxchronicles.com/podcast/) - [Content bundles](https://www.cxchronicles.com/podcast-content/) - [Live events](https://www.cxchronicles.com/events/) - [Insights](https://www.cxchronicles.com/insights/) - [The Four CX Pillars book](https://www.cxchronicles.com/the-four-cx-pillars/) #### Company - [About](https://www.cxchronicles.com/about/) - [Contact](https://www.cxchronicles.com/contact-us/) © 2026 CXChronicles. All rights reserved.[Privacy and cookie policy](https://www.cxchronicles.com/privacy-policy/) Cookie settings ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Adrian Brady Cesana", "url" : "https://www.cxchronicles.com/blog/author/abradycesana" }, "dateModified" : "2026-11-12T12:55:36.540Z", "datePublished" : "2024-09-26T15:49:47.000Z", "headline" : "244: Untitled Episode", "mainEntityOfPage" : { "@id" : "https://www.cxchronicles.com/blog/244-untitled-episode", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.cxchronicles.com/hubfs/Copy%20of%20Frame%2035882%20(1).png" }, "name" : "CXChronicles" } } ```