--- title: "237: Shaping Exceptional Customer Experiences With Generative AI | Ashu Dubey" description: "237: Shaping Exceptional Customer Experiences With Generative AI | Ashu Dubey" --- [Skip to content](https://www.cxchronicles.com/blog/237-shaping-exceptional-customer-experiences-with-generative-ai-ashu-dubey#main) [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=500&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/) [Services](https://www.cxchronicles.com/services/) [Partners](https://www.cxchronicles.com/partners/) - [Strategic partner networkVetted CX and RevOps tools, preferred pricing](https://www.cxchronicles.com/partners/) - [HubSpot Solutions PartnerImplementation, onboarding and migration](https://www.cxchronicles.com/partners/hubspot/) [Podcast](https://www.cxchronicles.com/podcast/) - [The CXChronicles PodcastEpisodes, rankings and how to listen](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorshipFeatured episodes for your brand](https://www.cxchronicles.com/podcast-content/) [Events](https://www.cxchronicles.com/events/) [Insights](https://www.cxchronicles.com/insights/) - [BlogArticles and guides from CX leaders](https://www.cxchronicles.com/insights/) - [Case studiesResults from our clients](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars bookAdrian's playbook for growing with CX](https://www.cxchronicles.com/the-four-cx-pillars/) [About](https://www.cxchronicles.com/about/) [Book a consultation](https://www.cxchronicles.com/contact-us/) Menu - [Services](https://www.cxchronicles.com/services/) - [Partners](https://www.cxchronicles.com/partners/) - [HubSpot Solutions Partner](https://www.cxchronicles.com/partners/hubspot/) - [Podcast](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorship](https://www.cxchronicles.com/podcast-content/) - [Events](https://www.cxchronicles.com/events/) - [Insights](https://www.cxchronicles.com/insights/) - [Case studies](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars book](https://www.cxchronicles.com/the-four-cx-pillars/) - [About](https://www.cxchronicles.com/about/) - [Book a consultation](https://www.cxchronicles.com/contact-us/) [Insights](https://www.cxchronicles.com/insights/) # 237: Shaping Exceptional Customer Experiences With Generative AI | Ashu Dubey By **Adrian Brady Cesana** July 29, 2024 [Podcast](https://www.cxchronicles.com/blog/tag/podcast) Hey CX Nation, In this week's episode of The CXChronicles Podcast #237 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas last month with Ashu Dubey, CEO at Gleen AI based in the San Francisco Bay Area, CA.  Ashu and his team are building Gleen AI - The most accurate and capable generative AI platform for customer support and success! Generative AI has ushered in a new-era for customer support and they help businesses scale their customer support at a fraction of the cost using Gleen AI In this episode, Ashu and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences. \*\*Episode #237 Highlight Reel:\*\* 1\. How Generative AI/ML is changing the customer landscape rapidly 2\. Equipping your customer facing team with "agent-assist" solutions 3\. What we can all learn about AI from Meta, Amazon, Google & others 4\. Educating customers & employees on where AI will lead us 5\. Leveraging AI to expedite the growth of your business [Click here to learn more about Ashu Dubey](https://www.linkedin.com/in/ashudubey/) [Click here to learn more about Gleen AI](https://gleen.ai/) Huge thanks to Ashu for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future. If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today. For our Spotify friends, [click here to make sure you are following CXC](https://open.spotify.com/show/46c1YHMsx1oXcqeGXJSjhi?si=718134c551294dae) & please leave a 5 star review so we can find new listeners & members of our community. For our Apple friends, same deal -- [click here to follow CXCP](https://podcasts.apple.com/us/podcast/cxchronicles-podcast/id1346799519) and leave us a review letting folks know why you love our customer focused content. You know what would be even better? 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