--- title: "230: CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 | Kristi Faltorusso" description: "230: CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 | Kristi Faltorusso" --- [Skip to content](https://www.cxchronicles.com/blog/230-cxchronicles-podcast-live-at-customer-contact-week-las-vegas-2024-kristi-faltorusso#main) [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=500&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/) [Services](https://www.cxchronicles.com/services/) [Partners](https://www.cxchronicles.com/partners/) - [Strategic partner networkVetted CX and RevOps tools, preferred pricing](https://www.cxchronicles.com/partners/) - [HubSpot Solutions PartnerImplementation, onboarding and migration](https://www.cxchronicles.com/partners/hubspot/) [Podcast](https://www.cxchronicles.com/podcast/) - [The CXChronicles PodcastEpisodes, rankings and how to listen](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorshipFeatured episodes for your brand](https://www.cxchronicles.com/podcast-content/) [Events](https://www.cxchronicles.com/events/) [Insights](https://www.cxchronicles.com/insights/) - [BlogArticles and guides from CX leaders](https://www.cxchronicles.com/insights/) - [Case studiesResults from our clients](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars bookAdrian's playbook for growing with CX](https://www.cxchronicles.com/the-four-cx-pillars/) [About](https://www.cxchronicles.com/about/) [Book a consultation](https://www.cxchronicles.com/contact-us/) Menu - [Services](https://www.cxchronicles.com/services/) - [Partners](https://www.cxchronicles.com/partners/) - [HubSpot Solutions Partner](https://www.cxchronicles.com/partners/hubspot/) - [Podcast](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorship](https://www.cxchronicles.com/podcast-content/) - [Events](https://www.cxchronicles.com/events/) - [Insights](https://www.cxchronicles.com/insights/) - [Case studies](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars book](https://www.cxchronicles.com/the-four-cx-pillars/) - [About](https://www.cxchronicles.com/about/) - [Book a consultation](https://www.cxchronicles.com/contact-us/) [Insights](https://www.cxchronicles.com/insights/) # 230: CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 | Kristi Faltorusso By **Adrian Brady Cesana** June 6, 2024 [Podcast](https://www.cxchronicles.com/blog/tag/podcast) [Send us a Text Message.](https://www.buzzsprout.com/twilio/text_messages/139790/open_sms) Hey CX Nation, In this week's episode of The CXChronicles Podcast #230 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas.  This is our CXCP Day 1 recap of the event. I was able to have my friend Kristi Faltorusso join us on the podcast to rap on all of the things that we are seeing, hearing & talking about with all of the conference attendees.  In this episode, Kristi and Adrian chat through some of the speakers, presenters, vendors, technology & the genuine "yammering" that we are hearing at Customer Contact Week 2024. \*\*Episode #230 Highlight Reel:\*\* 1\. How generative AI is changing every business in the world 2\. Common issues with customer center leaders in 2024 3\. Hot new solutions & tools to watch out for in the near future  4\. Ideas for coaching & training your customer facing staff 5\. The future of CX & customer success is here   Huge thanks to Kristi for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & customer success space into the future. [Click here to learn more about Kristi Faltorusso](https://www.linkedin.com/in/kristiserrano/) [Click here to learn more about Customer Contact Week](https://www.customercontactweek.com/) If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today. For our Spotify friends, make sure you are following CXC & leave us a 5 star review so we can find new listeners & members of our community. For our Apple friends, same deal -- follow CXCP and leave us a review and rating letting folks know why you love our customer focused content. You know what would be even better? Go tell one of your friends or teammates about CXC's content,  our strategic partners (Hubspot, Intercom, Zendesk, Forethought AI, Freshworks, TimeToReply & Ascendr) + they can learn more about our CX/CS/RevOps services & please invite them to join the CX Nation! Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations? [Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now"](https://www.amazon.com/Four-Pillars-Grow-Your-Business/dp/169204012X/ref=cm_cr_arp_d_product_top?ie=UTF8) available on Amazon or the CXC website. For you non-readers, go check out the [CXChronicles Youtube channel](https://www.youtube.com/channel/UC8BRQobzHflNBZcLpmKflnw)to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button). Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now! 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