--- title: "228: The Art Of Listening & Learning From Your Customers & Employees To Drive Growth & Innovation | Shantel Love" description: "228: The Art Of Listening & Learning From Your Customers & Employees To Drive Growth & Innovation | Shantel Love" --- [Skip to content](https://www.cxchronicles.com/blog/228-the-art-of-listening-learning-from-your-customers-employees-to-drive-growth-innovation-shantel-love#main) [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=500&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/) [Services](https://www.cxchronicles.com/services/) [Partners](https://www.cxchronicles.com/partners/) - [Strategic partner networkVetted CX and RevOps tools, preferred pricing](https://www.cxchronicles.com/partners/) - [HubSpot Solutions PartnerImplementation, onboarding and migration](https://www.cxchronicles.com/partners/hubspot/) [Podcast](https://www.cxchronicles.com/podcast/) - [The CXChronicles PodcastEpisodes, rankings and how to listen](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorshipFeatured episodes for your brand](https://www.cxchronicles.com/podcast-content/) [Events](https://www.cxchronicles.com/events/) [Insights](https://www.cxchronicles.com/insights/) - [BlogArticles and guides from CX leaders](https://www.cxchronicles.com/insights/) - [Case studiesResults from our clients](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars bookAdrian's playbook for growing with CX](https://www.cxchronicles.com/the-four-cx-pillars/) [About](https://www.cxchronicles.com/about/) [Book a consultation](https://www.cxchronicles.com/contact-us/) Menu - [Services](https://www.cxchronicles.com/services/) - [Partners](https://www.cxchronicles.com/partners/) - [HubSpot Solutions Partner](https://www.cxchronicles.com/partners/hubspot/) - [Podcast](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorship](https://www.cxchronicles.com/podcast-content/) - [Events](https://www.cxchronicles.com/events/) - [Insights](https://www.cxchronicles.com/insights/) - [Case studies](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars book](https://www.cxchronicles.com/the-four-cx-pillars/) - [About](https://www.cxchronicles.com/about/) - [Book a consultation](https://www.cxchronicles.com/contact-us/) [Insights](https://www.cxchronicles.com/insights/) # 228: The Art Of Listening & Learning From Your Customers & Employees To Drive Growth & Innovation | Shantel Love By **Adrian Brady Cesana** May 27, 2024 [Podcast](https://www.cxchronicles.com/blog/tag/podcast) [Send us a Text Message.](https://www.buzzsprout.com/twilio/text_messages/139790/open_sms) Hey CX Nation, In this week's episode of The CXChronicles Podcast #228 we  welcomed Shantel Love, Global VP of Customer Success Clinical & School Assessment based in Henderson, NV. Shantel is also a keynote speaker, author, LinkedIn Top Personal Branding Voice & work place futurist.   Shantel is on a mission to help diverse professionals use their voices on LinkedIn to build powerful and profitable personal brands without being tied their phones, without posting every day, without the gimmicks.  Corporate Executive by day and Business and Personal Branding Mentor by night with a passion for seeing diverse professionals win (especially those who are the first, few, and only). In this episode, Shantel and Adrian chat through how she has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across her own customer focused business leader journey. \*\*Episode #228 Highlight Reel:\*\* 1\. Identifying problems, curating solutions, & hiring A-players to execute CTAs  2\. Why so many CX executives thrive & embrace the "customer chaos" at scale 3\. Aggregating and normalizing your customer data to create actionable tasks 4\. Celebrating your Voice of Champions -- your best & brightest employees 5\. Putting yourself in your customer/employee's shoes to understand the journey   Huge thanks to Shantel for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & customer success space into the future. [Click here to learn more about Shantel Love](https://www.linkedin.com/in/shantellove/) If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today. For our Spotify friends, make sure you are following CXC & leave us a 5 star review so we can find new listeners & members of our community. For our Apple friends, same deal -- follow CXCP and leave us a review and rating letting folks know why you love our customer focused content. You know what would be even better? 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