--- title: "212: CXChronicles Podcast 212 with Tom Martin, CEO at Glance" description: "212: CXChronicles Podcast 212 with Tom Martin, CEO at Glance" --- [Skip to content](https://www.cxchronicles.com/blog/212-cxchronicles-podcast-212-with-tom-martin-ceo-at-glance#main) [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=500&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/) [Services](https://www.cxchronicles.com/services/) [Partners](https://www.cxchronicles.com/partners/) - [Strategic partner networkVetted CX and RevOps tools, preferred pricing](https://www.cxchronicles.com/partners/) - [HubSpot Solutions PartnerImplementation, onboarding and migration](https://www.cxchronicles.com/partners/hubspot/) [Podcast](https://www.cxchronicles.com/podcast/) - [The CXChronicles PodcastEpisodes, rankings and how to listen](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorshipFeatured episodes for your brand](https://www.cxchronicles.com/podcast-content/) [Events](https://www.cxchronicles.com/events/) [Insights](https://www.cxchronicles.com/insights/) - [BlogArticles and guides from CX leaders](https://www.cxchronicles.com/insights/) - [Case studiesResults from our clients](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars bookAdrian's playbook for growing with CX](https://www.cxchronicles.com/the-four-cx-pillars/) [About](https://www.cxchronicles.com/about/) [Book a consultation](https://www.cxchronicles.com/contact-us/) Menu - [Services](https://www.cxchronicles.com/services/) - [Partners](https://www.cxchronicles.com/partners/) - [HubSpot Solutions Partner](https://www.cxchronicles.com/partners/hubspot/) - [Podcast](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorship](https://www.cxchronicles.com/podcast-content/) - [Events](https://www.cxchronicles.com/events/) - [Insights](https://www.cxchronicles.com/insights/) - [Case studies](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars book](https://www.cxchronicles.com/the-four-cx-pillars/) - [About](https://www.cxchronicles.com/about/) - [Book a consultation](https://www.cxchronicles.com/contact-us/) [Insights](https://www.cxchronicles.com/insights/) # 212: CXChronicles Podcast 212 with Tom Martin, CEO at Glance By **Adrian Brady Cesana** October 17, 2023 [Podcast](https://www.cxchronicles.com/blog/tag/podcast) Hey CX Nation, In this week's episode of The CXChronicles Podcast #212 we  welcomed Tom Martin, CEO at Glance based in Wakefield, MA.  Glance makes it easy to provide personal, human-to-human customer experience in digital environments. Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ensure brand loyalty, and drive revenue.  The world’s largest enterprises trust Glance to empower their customer-facing teams and deliver frictionless, at-the-exact-right-moment customer consultation.  With integrations with Salesforce, Twilio, Genesys, ServiceNow, and more, Glance fits seamlessly into even the most sophisticated CRM-CX tech stack. Discover the power of Glance guided CX at https://www.glance.cx/cxchronicles In this episode, Tom and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey. \*\*Episode #212 Highlight Reel:\*\* 1\. Bringing human & digital worlds together to create world class customer experiences 2\. Prioritizing customer conversations & identifying solutions to find new customers 3\. Creating an omni-channel tech-stack to meet your customers where they already are 4\. Building a cohesive, understandable and repeatable story to engage your customers 5\. Leveraging feedback to drive growth & continuous improvement out of the gates   Huge thanks to Tom for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future. [Click here to learn more about Tom Martin](https://www.linkedin.com/in/thosmartin/) [Click here to learn more about Glance](https://www.glance.cx/cxchronicles) If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today. You know what would be even better? Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation! Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations? [Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now"](https://www.amazon.com/Four-Pillars-Grow-Your-Business/dp/169204012X/ref=cm_cr_arp_d_product_top?ie=UTF8) available on Amazon or the CXC website. For you non-readers, go check out the [CXChronicles Youtube channel](https://www.youtube.com/channel/UC8BRQobzHflNBZcLpmKflnw)to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button). Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now! Huge thanks to our newest CXCP sponsor Glance. **Visit their website today at https://www.glance.cx/cxchronicles** [Support the show](https://cxchronicles.com/) Contact CXChronicles Today - Tweet us @cxchronicles - Check out our Instagram @cxchronicles - [Click here to checkout the CXC website](https://cxchronicles.com/) - Email us at info@cxchronicles.com ***Remember To Make Happiness A Habit!!*** ## Want help putting this into practice? A 30-minute conversation, no obligation. We'll tell you where we'd start. [Book a consultation](https://www.cxchronicles.com/contact-us/) [← Back to all insights](https://www.cxchronicles.com/insights/) ## Get CXC Weekly Join 15,000+ customer-focused leaders who get our weekly roundup of new episodes, insights and events. [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=360&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/) Make happiness a habit. 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