---
title: "205: CXChronicles Podcast 205 with Declan Ivory, VP of Customer Support at Intercom"
description: "205: CXChronicles Podcast 205 with Declan Ivory, VP of Customer Support at Intercom"
---

[CXChronicles Blog](https://www.cxchronicles.com/blog)

# [205: CXChronicles Podcast 205 with Declan Ivory, VP of Customer Support at Intercom](https://www.cxchronicles.com/blog/205-cxchronicles-podcast-205-with-declan-ivory-vp-of-customer-support-at-intercom)

 Written by [Adrian Brady Cesana](https://www.cxchronicles.com/blog/author/abradycesana) | Aug 8, 2023, 7:27:28 PM

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #205 we  welcomed Declan Ivory, VP of Customer Support at Intercom based in San Francisco, CA.

Declan is an experienced customer focused business leader with a passion for building and developing high-performing teams and applying digital technologies to support organizations through major business transformation.

Today Declan leads the customer support function at Intercom and works with their leadership team to keep a pulse on the voice of customer (VOC) and help optimize and scale their team & solutions into the future.

In this episode, Declan and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.

\*\*Episode #205 Highlight Reel:\*\*

1\. Learning what your customers expect from world class customer support at companies like Google, Amazon, Tableau & Intercom.   
2\. Leveraging customer success & support to drive your product roadmap & CTAs    
3\. Practice what you preach and use your own products/services regularly   
4\. Leveraging AI/ML to create quick & actionable insights   
5\. Why its paramount to do regular QA/QC on your customer journeys   
   
Huge thanks to Melissa for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & customer success space into the future.

[Click here to learn more about Declan Ivory](https://www.linkedin.com/in/decivory/)  
[Click here to learn more about Intercom](https://www.intercom.com/)  
If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.

You know what would be even better?

Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!

Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?

[Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now"](https://www.amazon.com/Four-Pillars-Grow-Your-Business/dp/169204012X/ref=cm_cr_arp_d_product_top?ie=UTF8) available on Amazon or the CXC website.

For you non-readers, go check out the [CXChronicles Youtube channel](https://www.youtube.com/channel/UC8BRQobzHflNBZcLpmKflnw)to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).

Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!

Huge thanks again to our episode sponsor Tidio. Maximize your support capacity without additional hiring costs! Try Tidio today! Visit [tidio.com/cxc](http://tidio.com/cxc) and start using Tidio with an exclusive 20% discount or start with a free plan and upgrade later.

[Support the show](https://cxchronicles.com/)

[View full post](https://www.cxchronicles.com/blog/205-cxchronicles-podcast-205-with-declan-ivory-vp-of-customer-support-at-intercom)

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