--- title: "193: CXChronicles Podcast 193 with Agnese Spona, Managing Director at MadeFor." description: "193: CXChronicles Podcast 193 with Agnese Spona, Managing Director at MadeFor." --- [Skip to content](https://www.cxchronicles.com/blog/193-cxchronicles-podcast-193-with-agnese-spona-managing-director-at-madefor#main) [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=500&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/) [Services](https://www.cxchronicles.com/services/) [Partners](https://www.cxchronicles.com/partners/) - [Strategic partner networkVetted CX and RevOps tools, preferred pricing](https://www.cxchronicles.com/partners/) - [HubSpot Solutions PartnerImplementation, onboarding and migration](https://www.cxchronicles.com/partners/hubspot/) [Podcast](https://www.cxchronicles.com/podcast/) - [The CXChronicles PodcastEpisodes, rankings and how to listen](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorshipFeatured episodes for your brand](https://www.cxchronicles.com/podcast-content/) [Events](https://www.cxchronicles.com/events/) [Insights](https://www.cxchronicles.com/insights/) - [BlogArticles and guides from CX leaders](https://www.cxchronicles.com/insights/) - [Case studiesResults from our clients](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars bookAdrian's playbook for growing with CX](https://www.cxchronicles.com/the-four-cx-pillars/) [About](https://www.cxchronicles.com/about/) [Book a consultation](https://www.cxchronicles.com/contact-us/) Menu - [Services](https://www.cxchronicles.com/services/) - [Partners](https://www.cxchronicles.com/partners/) - [HubSpot Solutions Partner](https://www.cxchronicles.com/partners/hubspot/) - [Podcast](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorship](https://www.cxchronicles.com/podcast-content/) - [Events](https://www.cxchronicles.com/events/) - [Insights](https://www.cxchronicles.com/insights/) - [Case studies](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars book](https://www.cxchronicles.com/the-four-cx-pillars/) - [About](https://www.cxchronicles.com/about/) - [Book a consultation](https://www.cxchronicles.com/contact-us/) [Insights](https://www.cxchronicles.com/insights/) # 193: CXChronicles Podcast 193 with Agnese Spona, Managing Director at MadeFor. By **Adrian Brady Cesana** March 1, 2023 [Podcast](https://www.cxchronicles.com/blog/tag/podcast) Hey CX Nation, In this week's episode of The CXChronicles Podcast #193 we welcomed Agnese Spona, Managing Director at MadeFor. based in Amsterdam, Netherlands.  MadeFor provides learning experiences that help individuals and teams grow and stay competitive in a rapidly changing digital world. In this episode, Agnese and Adrian chat through how she has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across her own customer focused business leader journey. \*\*Episode #193 Highlight Reel:\*\* 1\. Why investing in your team & employees is the one of the first steps in building world class customer experiences 2\. Start bursting your teammates bubbles and be more candid 3.  Why chronicling your history drives innovation & fuels tribal knowledge 4.  Ideas for how you can wrangle process management as you scale 5.  Compartmentalizing your customer & employee feedback to find focus    Huge thanks to Agnese for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer and learning experience space into the future. [Click here to learn more about Agnese Spona](https://www.linkedin.com/in/agnese-spona/?originalSubdomain=nl) [Click here to learn more about MadeFor.](https://www.madeforcx.com/) If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. Or you know what would be even better? Go tell one of your friends or teammates about our content, services & community & invite them to join the CX Nation! 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