---
title: "191: CXChronicles Podcast 191 with Ivaylo Yorgov, Managing Director at GemSeek"
description: "191: CXChronicles Podcast 191 with Ivaylo Yorgov, Managing Director at GemSeek"
---

[CXChronicles Blog](https://www.cxchronicles.com/blog)

# [191: CXChronicles Podcast 191 with Ivaylo Yorgov, Managing Director at GemSeek](https://www.cxchronicles.com/blog/191-cxchronicles-podcast-191-with-ivaylo-yorgov-managing-director-at-gemseek)

 Written by [Adrian Brady Cesana](https://www.cxchronicles.com/blog/author/abradycesana) | Feb 8, 2023, 4:50:04 PM

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #191  we welcomed Ivaylo Yorgov, Managing Director at GemSeek based in London, England. 

GemSeek is an award-winning Customer Experience services leader working with multi-billion revenue clients worldwide. They service their clients across sectors including telecommunications, healthcare, consumer, insurance & retail have seen customer acquisition, lifetime value and loyalty significantly increase.

GemSeek establishes long-lasting relationships with their clients by helping them predict their customer behavior, listening to your customer feedback + helping to drive innovation and optimization on the CX/CS side of your business to help fuel growth. 

In this episode, Ivo and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback throughout his career + shares some of the tips & tricks that have worked for him across her own customer focused business leader journey.

\*\*Episode #191 Highlight Reel:\*\*

1\. Seeking "win-win solutions" for your customers as you grow your business   
2\. Leveraging market research & customer data to build an optimal user journey   
3\. Being thoughtful about building your tech-stack & keeping it lean as you scale   
4\. Why learning and development within your customer facing team is paramount   
5\. Building a proactive customer success strategy to fuel growth & retention   
   
Huge thanks to Ivo for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience and customer success space into the future.

[Click here to learn more about Ivaylo Yorgov](https://www.linkedin.com/in/ivayloyorgov/)  
[Click here to learn more about GemSeek](https://gemseek.com/)  
If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. This is the easiest way that we can find new listeners, guests and future business leaders to join our customer focused community!

And be sure to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon. 

For you non-readers out there, go check out the CXChronicles Youtube channel to see all of our customer focused business leader video content & episodes (politely go smash that subscribe button). 

Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business & team make customer happiness a habit!

[Support the show](https://cxchronicles.com/)

[View full post](https://www.cxchronicles.com/blog/191-cxchronicles-podcast-191-with-ivaylo-yorgov-managing-director-at-gemseek)

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