--- title: "162: CXChronicles Podcast 162 with Tony Sternberg, Co-Founder and CEO at ProsperStack" description: "162: CXChronicles Podcast 162 with Tony Sternberg, Co-Founder and CEO at ProsperStack" --- [Skip to content](https://www.cxchronicles.com/blog/162-cxchronicles-podcast-162-with-tony-sternberg-co-founder-and-ceo-at-prosperstack#main) [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=500&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/) [Services](https://www.cxchronicles.com/services/) [Partners](https://www.cxchronicles.com/partners/) - [Strategic partner networkVetted CX and RevOps tools, preferred pricing](https://www.cxchronicles.com/partners/) - [HubSpot Solutions PartnerImplementation, onboarding and migration](https://www.cxchronicles.com/partners/hubspot/) [Podcast](https://www.cxchronicles.com/podcast/) - [The CXChronicles PodcastEpisodes, rankings and how to listen](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorshipFeatured episodes for your brand](https://www.cxchronicles.com/podcast-content/) [Events](https://www.cxchronicles.com/events/) [Insights](https://www.cxchronicles.com/insights/) - [BlogArticles and guides from CX leaders](https://www.cxchronicles.com/insights/) - [Case studiesResults from our clients](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars bookAdrian's playbook for growing with CX](https://www.cxchronicles.com/the-four-cx-pillars/) [About](https://www.cxchronicles.com/about/) [Book a consultation](https://www.cxchronicles.com/contact-us/) Menu - [Services](https://www.cxchronicles.com/services/) - [Partners](https://www.cxchronicles.com/partners/) - [HubSpot Solutions Partner](https://www.cxchronicles.com/partners/hubspot/) - [Podcast](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorship](https://www.cxchronicles.com/podcast-content/) - [Events](https://www.cxchronicles.com/events/) - [Insights](https://www.cxchronicles.com/insights/) - [Case studies](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars book](https://www.cxchronicles.com/the-four-cx-pillars/) - [About](https://www.cxchronicles.com/about/) - [Book a consultation](https://www.cxchronicles.com/contact-us/) [Insights](https://www.cxchronicles.com/insights/) # 162: CXChronicles Podcast 162 with Tony Sternberg, Co-Founder and CEO at ProsperStack By **Adrian Brady Cesana** March 22, 2022 [Podcast](https://www.cxchronicles.com/blog/tag/podcast) Hey CX Nation, In episode #162 of The CXChronicles Podcast we welcomed Tony Sternberg, Co-Founder and CEO at ProsperStack based in Minneapolis, MN.  ProsperStack is the drop-in cancellation flow that prevents churn and helps you understand why subscribers leave, so you can make informed product, pricing and remarketing decisions. Reduce churn by presenting special offers tailored to the specific reasons customers are leaving. Use those same offers to recapture lost revenue from past cancellations. In this episode Tony and Adrian chat through The Four CX Pillars: Team,  Tools, Process & Feedback + share some of the tips & tricks that have worked for the team over at ProsperStack as they've built & grown their team & customer portfolio. \*\*Episode #162 Highlight Reel:\*\* 1\. Ideas and techniques for mitigating churn & retaining your customers 2.  The benefit of working in a variety of industries & companies 3.  Having intention & focus with your sales, marketing & growth efforts 4.  Learning from other companies about why customers tend to leave or churn 5.  Why you should be assessing churn-risk from the point of onboarding Huge thanks to Tony for coming on The CXChronicles Podcast and featuring his team's work and efforts in pushing the customer experience and success space into the future. [Click here to learn more about Tony Sternberg](https://www.linkedin.com/in/tonysternberg/) [Click here to learn more about ProsperStack](https://prosperstack.com/) If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review. This is the easiest way that we can find new listeners, guests and future customer focused business leaders to tune into our weekly podcast.  And be sure to grab a copy of our book "The Four CX Pillars To Grow Your Business Now" on Amazon +  check out the CXChronicles Youtube channel with all of our video episodes & customer focused business leader content! Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer happiness a habit! [Support the show](https://cxchronicles.com/) (https://cxchronicles.com/) ## Want help putting this into practice? A 30-minute conversation, no obligation. We'll tell you where we'd start. 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