--- title: "156: CXChronicles Podcast 156 with Daniel Rodriguez, Chief Marketing Officer at Simplr" description: "156: CXChronicles Podcast 156 with Daniel Rodriguez, Chief Marketing Officer at Simplr" --- [Skip to content](https://www.cxchronicles.com/blog/156-cxchronicles-podcast-156-with-daniel-rodriguez-chief-marketing-officer-at-simplr#main) [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=500&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/) [Services](https://www.cxchronicles.com/services/) [Partners](https://www.cxchronicles.com/partners/) - [Strategic partner networkVetted CX and RevOps tools, preferred pricing](https://www.cxchronicles.com/partners/) - [HubSpot Solutions PartnerImplementation, onboarding and migration](https://www.cxchronicles.com/partners/hubspot/) [Podcast](https://www.cxchronicles.com/podcast/) - [The CXChronicles PodcastEpisodes, rankings and how to listen](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorshipFeatured episodes for your brand](https://www.cxchronicles.com/podcast-content/) [Events](https://www.cxchronicles.com/events/) [Insights](https://www.cxchronicles.com/insights/) - [BlogArticles and guides from CX leaders](https://www.cxchronicles.com/insights/) - [Case studiesResults from our clients](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars bookAdrian's playbook for growing with CX](https://www.cxchronicles.com/the-four-cx-pillars/) [About](https://www.cxchronicles.com/about/) [Book a consultation](https://www.cxchronicles.com/contact-us/) Menu - [Services](https://www.cxchronicles.com/services/) - [Partners](https://www.cxchronicles.com/partners/) - [HubSpot Solutions Partner](https://www.cxchronicles.com/partners/hubspot/) - [Podcast](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorship](https://www.cxchronicles.com/podcast-content/) - [Events](https://www.cxchronicles.com/events/) - [Insights](https://www.cxchronicles.com/insights/) - [Case studies](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars book](https://www.cxchronicles.com/the-four-cx-pillars/) - [About](https://www.cxchronicles.com/about/) - [Book a consultation](https://www.cxchronicles.com/contact-us/) [Insights](https://www.cxchronicles.com/insights/) # 156: CXChronicles Podcast 156 with Daniel Rodriguez, Chief Marketing Officer at Simplr By **Adrian Brady Cesana** February 8, 2022 [Podcast](https://www.cxchronicles.com/blog/tag/podcast) Hey CX Nation, In episode #156 of The CXChronicles Podcast we welcomed Daniel Rodriguez, Chief Marketing Officer at Simplr based in Nashville, Tennessee and the co-author of the new book "Experience is Everything".  Simplr® offers companies a human-first, machine-enabled customer experience solution that meets the demands of the NOW Customer across all digital channels. Offering a combination of a uniquely talented, flexible, and scalable staffing pool, AI-based technology, and actionable intelligence.  Simplr allows companies to immediately expand their customer service capacity and engage customers with speed, empathy, and precision as they grow and scale. Listen to Daniel and Adrian chat through The Four CX Pillars: Team,  Tools, Process & Feedback + share some of the tips & tricks that have worked for Simplr as they've built & grown their business & team to improve the future of the customer experience & contact center space. \*\*Episode #156 Highlight Reel:\*\* 1.  Post COVID consumers are becoming more impatient & brands must prioritize how they can prevent neglecting their customers 2.  Why investing in employee experience is becoming an apparent fuel for incredible customer experience  3\.   Reasons for why market resonance & positive sentiment are paramount for growing your business & market share 4\. Ideas for keeping high quality customer & employee experience front & center as your business grows 5.  Why proper planning prevents poor performance for most customer facing teams! Huge thanks to Daniel for coming on The CXChronicles Podcast and featuring his team's work and efforts in pushing the customer experience & technology space into the future. [Click here to learn more about Daniel Rodriguez](https://www.linkedin.com/in/drodriguez4/) [Click here to learn more about Simplr](https://www.simplr.ai/) If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review. 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