--- title: "131: CXChronicles Podcast 131 with Howard Tiersky, CEO at Fromm, The Digital Transformation Agency" description: "131: CXChronicles Podcast 131 with Howard Tiersky, CEO at Fromm, The Digital Transformation Agency" --- [Skip to content](https://www.cxchronicles.com/blog/131-cxchronicles-podcast-131-with-howard-tiersky-ceo-at-fromm-the-digital-transformation-agency#main) [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=500&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/) [Services](https://www.cxchronicles.com/services/) [Partners](https://www.cxchronicles.com/partners/) - [Strategic partner networkVetted CX and RevOps tools, preferred pricing](https://www.cxchronicles.com/partners/) - [HubSpot Solutions PartnerImplementation, onboarding and migration](https://www.cxchronicles.com/partners/hubspot/) [Podcast](https://www.cxchronicles.com/podcast/) - [The CXChronicles PodcastEpisodes, rankings and how to listen](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorshipFeatured episodes for your brand](https://www.cxchronicles.com/podcast-content/) [Events](https://www.cxchronicles.com/events/) [Insights](https://www.cxchronicles.com/insights/) - [BlogArticles and guides from CX leaders](https://www.cxchronicles.com/insights/) - [Case studiesResults from our clients](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars bookAdrian's playbook for growing with CX](https://www.cxchronicles.com/the-four-cx-pillars/) [About](https://www.cxchronicles.com/about/) [Book a consultation](https://www.cxchronicles.com/contact-us/) Menu - [Services](https://www.cxchronicles.com/services/) - [Partners](https://www.cxchronicles.com/partners/) - [HubSpot Solutions Partner](https://www.cxchronicles.com/partners/hubspot/) - [Podcast](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorship](https://www.cxchronicles.com/podcast-content/) - [Events](https://www.cxchronicles.com/events/) - [Insights](https://www.cxchronicles.com/insights/) - [Case studies](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars book](https://www.cxchronicles.com/the-four-cx-pillars/) - [About](https://www.cxchronicles.com/about/) - [Book a consultation](https://www.cxchronicles.com/contact-us/) [Insights](https://www.cxchronicles.com/insights/) # 131: CXChronicles Podcast 131 with Howard Tiersky, CEO at Fromm, The Digital Transformation Agency By **Adrian Brady Cesana** August 10, 2021 [Podcast](https://www.cxchronicles.com/blog/tag/podcast) In episode #131 of The CXChronicles Podcast we welcomed Howard Tiersky, CEO at Fromm, The Digital Transformation Agency based in New York, NY. FROM helps companies transform from where they are now to where they need to be to succeed with today’s digital-first customers. Howard's team develops new digital products for shopping, banking, travel and entertainment. The team at Fromm optimizes existing platforms, to make them more engaging and more profitable. The Fromm team is comprised of an amazing team of inspiring leaders, strategists, designers and technologists and work with some of the world’s leading brands to improve the customer experience – online, in store, and everywhere they need to be in today's world. **Episode #131 Highlight Reel:** 1. How early life experiences in theatre led Howard to building a company focused on customer & digital experience optimization 2. How to define what your version of business success looks like within your company 3. Learning early on in the process what customers really care about while building your business 4. How to invest in the right tools while growing & scaling your business 5. Why companies that achieve scale tend to have ample time & investments in process curation & optimization based on customer & employee feedback! Huge thanks to Howard for coming on the CXCP and featuring his team's work and efforts in pushing the customer experience & digital transformation space into the future. [Click here to learn more about Howard Tiersky](https://www.linkedin.com/in/tiersky/) [Click here to learn more about Fromm, The Digital Transformation Agency](https://www.from.digital/) If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX'ers! 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