--- title: "130: CXChronicles Podcast Episode 130 with Lisa Vandergast, VP of Client Services at AdColony" description: "130: CXChronicles Podcast Episode 130 with Lisa Vandergast, VP of Client Services at AdColony" --- [Skip to content](https://www.cxchronicles.com/blog/130-cxchronicles-podcast-episode-130-with-lisa-vandergast-vp-of-client-services-at-adcolony#main) [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=500&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/) [Services](https://www.cxchronicles.com/services/) [Partners](https://www.cxchronicles.com/partners/) - [Strategic partner networkVetted CX and RevOps tools, preferred pricing](https://www.cxchronicles.com/partners/) - [HubSpot Solutions PartnerImplementation, onboarding and migration](https://www.cxchronicles.com/partners/hubspot/) [Podcast](https://www.cxchronicles.com/podcast/) - [The CXChronicles PodcastEpisodes, rankings and how to listen](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorshipFeatured episodes for your brand](https://www.cxchronicles.com/podcast-content/) [Events](https://www.cxchronicles.com/events/) [Insights](https://www.cxchronicles.com/insights/) - [BlogArticles and guides from CX leaders](https://www.cxchronicles.com/insights/) - [Case studiesResults from our clients](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars bookAdrian's playbook for growing with CX](https://www.cxchronicles.com/the-four-cx-pillars/) [About](https://www.cxchronicles.com/about/) [Book a consultation](https://www.cxchronicles.com/contact-us/) Menu - [Services](https://www.cxchronicles.com/services/) - [Partners](https://www.cxchronicles.com/partners/) - [HubSpot Solutions Partner](https://www.cxchronicles.com/partners/hubspot/) - [Podcast](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorship](https://www.cxchronicles.com/podcast-content/) - [Events](https://www.cxchronicles.com/events/) - [Insights](https://www.cxchronicles.com/insights/) - [Case studies](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars book](https://www.cxchronicles.com/the-four-cx-pillars/) - [About](https://www.cxchronicles.com/about/) - [Book a consultation](https://www.cxchronicles.com/contact-us/) [Insights](https://www.cxchronicles.com/insights/) # 130: CXChronicles Podcast Episode 130 with Lisa Vandergast, VP of Client Services at AdColony By **Adrian Brady Cesana** July 26, 2021 [Podcast](https://www.cxchronicles.com/blog/tag/podcast) In episode #130 of The CXChronicles Podcast we welcomed Lisa VanderGast, Vice President of Client Services at AdColony based in Los Angelas, CA. AdColony is one of the largest mobile advertising platforms in the world with a reach of more than 1.5 billion users globally. Part of Digital Turbine’s leading independent mobile growth platform, AdColony helps brands, agencies, and apps expand their reach and results with the power of mobile. Lisa has been building & scaling customer facing Client Services teams inside of the ad-tech space for 15+ years. In this episode she chats about what she's learned mastering the Four CX Pillars of team, tools, process & feedback during her personal CX'er journey.  **Episode #130 Highlight Reel:** 1. How the ad-tech space continues to grow and evolve 2. Controlling and managing variables across your customer journey 3. Leveraging your CRM to manage budgets, timelines, & customer priorities 4. Managing a remote client services workforce -- the good, bad & ugly... 5. Engagement surveys, campaign surveys, & understanding how you can improve your CX & EX! Huge thanks to Lisa for coming on the CXCP and featuring her team's work and efforts in pushing the ad-tech & digital experience space into the future. [Click here to learn more about Lisa Vandergast](https://www.linkedin.com/in/lvandergast/) [Click here to learn more about AdColony](https://www.adcolony.com/) If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX'ers! [Watch  The CXChronicles Podcast On Youtube Here](https://www.youtube.com/channel/UC8BRQobzHflNBZcLpmKflnw) [Support the show](https://cxchronicles.com/) (https://cxchronicles.com/) ## Want help putting this into practice? A 30-minute conversation, no obligation. We'll tell you where we'd start. 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