--- title: "125: CXChronicles Podcast 125 with Emily Garza AVP, Customer Success at Fastly" description: "125: CXChronicles Podcast 125 with Emily Garza AVP, Customer Success at Fastly" --- [Skip to content](https://www.cxchronicles.com/blog/125-cxchronicles-podcast-125-with-emily-garza-avp-customer-success-at-fastly#main) [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=500&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/) [Services](https://www.cxchronicles.com/services/) [Partners](https://www.cxchronicles.com/partners/) - [Strategic partner networkVetted CX and RevOps tools, preferred pricing](https://www.cxchronicles.com/partners/) - [HubSpot Solutions PartnerImplementation, onboarding and migration](https://www.cxchronicles.com/partners/hubspot/) [Podcast](https://www.cxchronicles.com/podcast/) - [The CXChronicles PodcastEpisodes, rankings and how to listen](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorshipFeatured episodes for your brand](https://www.cxchronicles.com/podcast-content/) [Events](https://www.cxchronicles.com/events/) [Insights](https://www.cxchronicles.com/insights/) - [BlogArticles and guides from CX leaders](https://www.cxchronicles.com/insights/) - [Case studiesResults from our clients](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars bookAdrian's playbook for growing with CX](https://www.cxchronicles.com/the-four-cx-pillars/) [About](https://www.cxchronicles.com/about/) [Book a consultation](https://www.cxchronicles.com/contact-us/) Menu - [Services](https://www.cxchronicles.com/services/) - [Partners](https://www.cxchronicles.com/partners/) - [HubSpot Solutions Partner](https://www.cxchronicles.com/partners/hubspot/) - [Podcast](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorship](https://www.cxchronicles.com/podcast-content/) - [Events](https://www.cxchronicles.com/events/) - [Insights](https://www.cxchronicles.com/insights/) - [Case studies](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars book](https://www.cxchronicles.com/the-four-cx-pillars/) - [About](https://www.cxchronicles.com/about/) - [Book a consultation](https://www.cxchronicles.com/contact-us/) [Insights](https://www.cxchronicles.com/insights/) # 125: CXChronicles Podcast 125 with Emily Garza AVP, Customer Success at Fastly By **Adrian Brady Cesana** June 7, 2021 [Podcast](https://www.cxchronicles.com/blog/tag/podcast) In episode #125 of The CXChronicles Podcast we welcomed Emily Garza, AVP, Customer Success at Fastly based in San Francisco, CA. With Fastly’s powerful edge cloud platform, developers get the tools they need to build the most groundbreaking apps — all optimized for speed, security, and scale — so businesses can effectively transform to compete in today’s markets. In 2019 the company filed for their Initial Public Offering (IPO) and had their debut on The New York Stock Exchange (NYSE). Emily shares her personal customer focused business leader journey + talks about some of the lessons that she's learned helping to build and scale a public company's customer success team. This episode is incredibly valuable for some of you folks in the CX Nation that are focused on building rocket ship companies with your sights on eventually going public in the future!    **Episode #125 Highlight Reel:** 1.) What Emily learned helping to grow and scale her Customer Success team 2.) Managing a hyper growth company's customer success SaaS & tech tool-kit  3.) Building living playbooks that scale with your growing team 4.) Discovering what to measure & manage for customer portfolio health 5.) Leveraging & investing in customer success & CX to grow sales & revenues  Huge thanks to Emily for coming on the show and featuring her work and efforts in pushing the Customer Experience & Customer Success space into the future [Click here to learn more about Emily Garza](https://www.linkedin.com/in/emily-garza-mba/) [Click here to learn more about Fastly](https://www.fastly.com/) If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX'ers! [Watch  The CXChronicles Podcast On Youtube Here](https://www.youtube.com/channel/UC8BRQobzHflNBZcLpmKflnw) [Support the show](https://cxchronicles.com/) (https://cxchronicles.com/) ## Want help putting this into practice? A 30-minute conversation, no obligation. We'll tell you where we'd start. 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