--- title: "124: CXChronicles Podcast Episode 124 with Nate Brown, Chief Experience Officer at Officium Labs" description: "124: CXChronicles Podcast Episode 124 with Nate Brown, Chief Experience Officer at Officium Labs" --- [Skip to content](https://www.cxchronicles.com/blog/124-cxchronicles-podcast-episode-124-with-nate-brown-chief-experience-officer-at-officium-labs#main) [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=500&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/) [Services](https://www.cxchronicles.com/services/) [Partners](https://www.cxchronicles.com/partners/) - [Strategic partner networkVetted CX and RevOps tools, preferred pricing](https://www.cxchronicles.com/partners/) - [HubSpot Solutions PartnerImplementation, onboarding and migration](https://www.cxchronicles.com/partners/hubspot/) [Podcast](https://www.cxchronicles.com/podcast/) - [The CXChronicles PodcastEpisodes, rankings and how to listen](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorshipFeatured episodes for your brand](https://www.cxchronicles.com/podcast-content/) [Events](https://www.cxchronicles.com/events/) [Insights](https://www.cxchronicles.com/insights/) - [BlogArticles and guides from CX leaders](https://www.cxchronicles.com/insights/) - [Case studiesResults from our clients](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars bookAdrian's playbook for growing with CX](https://www.cxchronicles.com/the-four-cx-pillars/) [About](https://www.cxchronicles.com/about/) [Book a consultation](https://www.cxchronicles.com/contact-us/) Menu - [Services](https://www.cxchronicles.com/services/) - [Partners](https://www.cxchronicles.com/partners/) - [HubSpot Solutions Partner](https://www.cxchronicles.com/partners/hubspot/) - [Podcast](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorship](https://www.cxchronicles.com/podcast-content/) - [Events](https://www.cxchronicles.com/events/) - [Insights](https://www.cxchronicles.com/insights/) - [Case studies](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars book](https://www.cxchronicles.com/the-four-cx-pillars/) - [About](https://www.cxchronicles.com/about/) - [Book a consultation](https://www.cxchronicles.com/contact-us/) [Insights](https://www.cxchronicles.com/insights/) # 124: CXChronicles Podcast Episode 124 with Nate Brown, Chief Experience Officer at Officium Labs By **Adrian Brady Cesana** June 2, 2021 [Podcast](https://www.cxchronicles.com/blog/tag/podcast) In episode #124 of The CXChronicles Podcast we welcomed Nate Brown, Chief Customer Officer at Officium Labs based in San Mateo, CA.  Officium is Latin for service. Officium Labs believes in service—as an experience, as a business, as a social responsibility. Officium Labs helps brands deliver incredible customer experiences. The company is a global collection of industry leaders and experts that are building the future of customer experience (CX). They provide the best-in-class people, products, and practices for their customers, transforming customer service from a cost center to a growth opportunity. Officium’s Connect platform connects on-demand CX workers with companies in need of CX staff. Its Transform experts provide consulting and coaching to service leaders of all types. **Episode #124 Highlight Reel:** 1.) Targeting the traits of an excellent CX team 2.) Building a CX Change Coalition In Your Business 3.) Average enterprise company has 464 tools running their daily ops! 4.) How customer service can increase wallet share & make LTV #'s bump 5.) Improving your customer's life, increases your bottom line.  Huge thanks to Nate for coming on the show and featuring his work and efforts in pushing the Customer Experience & Customer Success space into the future [Click here to learn more about Nate Brow](https://www.linkedin.com/in/cxaccelerator/) [Click here to learn more about Officium Labs](https://www.officiumlabs.io/) If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX'ers! [Watch  The CXChronicles Podcast On Youtube Here](https://www.youtube.com/channel/UC8BRQobzHflNBZcLpmKflnw) [Support the show](https://cxchronicles.com/) (https://cxchronicles.com/) ## Want help putting this into practice? A 30-minute conversation, no obligation. We'll tell you where we'd start. 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