--- title: CXChronicles Podcast 109 Doug Miller, CEO of Brightworks Group description: CXChronicles Podcast 109 Doug Miller, CEO of Brightworks Group --- [Skip to content](https://www.cxchronicles.com/blog/109-cxchronicles-podcast-109-doug-miller-ceo-of-brightworks-group#main) [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=500&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/) [Services](https://www.cxchronicles.com/services/) [Partners](https://www.cxchronicles.com/partners/) - [Strategic partner networkVetted CX and RevOps tools, preferred pricing](https://www.cxchronicles.com/partners/) - [HubSpot Solutions PartnerImplementation, onboarding and migration](https://www.cxchronicles.com/partners/hubspot/) [Podcast](https://www.cxchronicles.com/podcast/) - [The CXChronicles PodcastEpisodes, rankings and how to listen](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorshipFeatured episodes for your brand](https://www.cxchronicles.com/podcast-content/) [Events](https://www.cxchronicles.com/events/) [Insights](https://www.cxchronicles.com/insights/) - [BlogArticles and guides from CX leaders](https://www.cxchronicles.com/insights/) - [Case studiesResults from our clients](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars bookAdrian's playbook for growing with CX](https://www.cxchronicles.com/the-four-cx-pillars/) [About](https://www.cxchronicles.com/about/) [Book a consultation](https://www.cxchronicles.com/contact-us/) Menu - [Services](https://www.cxchronicles.com/services/) - [Partners](https://www.cxchronicles.com/partners/) - [HubSpot Solutions Partner](https://www.cxchronicles.com/partners/hubspot/) - [Podcast](https://www.cxchronicles.com/podcast/) - [Content bundles and sponsorship](https://www.cxchronicles.com/podcast-content/) - [Events](https://www.cxchronicles.com/events/) - [Insights](https://www.cxchronicles.com/insights/) - [Case studies](https://www.cxchronicles.com/case-studies/) - [The Four CX Pillars book](https://www.cxchronicles.com/the-four-cx-pillars/) - [About](https://www.cxchronicles.com/about/) - [Book a consultation](https://www.cxchronicles.com/contact-us/) [Insights](https://www.cxchronicles.com/insights/) # CXChronicles Podcast 109 Doug Miller, CEO of Brightworks Group By **Adrian Brady Cesana** January 11, 2021 [Podcast](https://www.cxchronicles.com/blog/tag/podcast) Listen to episode #109 of The CXChronicles Podcast with Doug Miller, CEO of Brightworks Group from Indianapolis, IN. Doug brings over 30+ years of technology and team building experience into this episode. Brightworks is a Technology Success Provider. Doug and his team have been delivering consistent, predictable results for their customers for nearly 10 years now. Predictable results from your technology means more productivity from your team. That means better margins and improved profits. It means tangible business results. In Episode 109 -- Doug and Adrian talk through The Four CX Pillars; Team, Tools, Process and Feedback and Doug shares a ton of examples and stories around how you can grow, scale and optimize your company's performance by leveraging technology and constantly remaining focused on the betterment of your team. Huge thanks to Doug for coming on the podcast and sharing his story with The CX Nation! Learn more about Brightworks Group and Doug's team by checking them out at the link below https://www.brightworksgroup.net/ If you enjoy this episode and other episodes of The CXChronicles Podcast please take a minute to leave us a review on your favorite podcast player now! Ask us about how you can get TEAM DISCOUNTS for multiple copies of our book for your CX team -- The Four CX Pillars, The Customer Experience Manager Playbook, also available on Amazon. [Support the show](https://cxchronicles.com/) (https://cxchronicles.com/) ## Want help putting this into practice? A 30-minute conversation, no obligation. We'll tell you where we'd start. [Book a consultation](https://www.cxchronicles.com/contact-us/) [← Back to all insights](https://www.cxchronicles.com/insights/) ## Get CXC Weekly Join 15,000+ customer-focused leaders who get our weekly roundup of new episodes, insights and events. 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