--- title: About CXChronicles - The Team Behind The Four CX Pillars description: CXChronicles started as a CX podcast and became a CX, Customer Success and RevOps consultancy in 2020. Meet the team helping brands make happiness a habit. --- [Skip to content](https://www.cxchronicles.com/about#main) [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=500&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/?hsLang=en) [Services](https://www.cxchronicles.com/services/?hsLang=en) [Partners](https://www.cxchronicles.com/partners/?hsLang=en) - [Strategic partner networkVetted CX and RevOps tools, preferred pricing](https://www.cxchronicles.com/partners/?hsLang=en) - [HubSpot Solutions PartnerImplementation, onboarding and migration](https://www.cxchronicles.com/partners/hubspot/?hsLang=en) [Podcast](https://www.cxchronicles.com/podcast/?hsLang=en) - [The CXChronicles PodcastEpisodes, rankings and how to listen](https://www.cxchronicles.com/podcast/?hsLang=en) - [Content bundles and sponsorshipFeatured episodes for your brand](https://www.cxchronicles.com/podcast-content/?hsLang=en) [Events](https://www.cxchronicles.com/events/?hsLang=en) [Insights](https://www.cxchronicles.com/insights/?hsLang=en) - [BlogArticles and guides from CX leaders](https://www.cxchronicles.com/insights/?hsLang=en) - [Case studiesResults from our clients](https://www.cxchronicles.com/case-studies/?hsLang=en) - [The Four CX Pillars bookAdrian's playbook for growing with CX](https://www.cxchronicles.com/the-four-cx-pillars/?hsLang=en) [About](https://www.cxchronicles.com/about/?hsLang=en) [Book a consultation](https://www.cxchronicles.com/contact-us/?hsLang=en) Menu - [Services](https://www.cxchronicles.com/services/?hsLang=en) - [Partners](https://www.cxchronicles.com/partners/?hsLang=en) - [HubSpot Solutions Partner](https://www.cxchronicles.com/partners/hubspot/?hsLang=en) - [Podcast](https://www.cxchronicles.com/podcast/?hsLang=en) - [Content bundles and sponsorship](https://www.cxchronicles.com/podcast-content/?hsLang=en) - [Events](https://www.cxchronicles.com/events/?hsLang=en) - [Insights](https://www.cxchronicles.com/insights/?hsLang=en) - [Case studies](https://www.cxchronicles.com/case-studies/?hsLang=en) - [The Four CX Pillars book](https://www.cxchronicles.com/the-four-cx-pillars/?hsLang=en) - [About](https://www.cxchronicles.com/about/?hsLang=en) - [Book a consultation](https://www.cxchronicles.com/contact-us/?hsLang=en) About CXChronicles # Make happiness a habit. We help experience-centric brands turn customer and employee experience into a growth engine, building experiences that drive loyalty, growth and competitive advantage in the age of AI. [Meet the team](https://www.cxchronicles.com/about#team) [Work with us](https://www.cxchronicles.com/contact-us/?hsLang=en) ![CXChronicles founder Adrian Brady-Cesana recording live at CCW Las Vegas 2025](https://www.cxchronicles.com/hs-fs/hubfs/IMG_5318.jpg?width=1000&name=IMG_5318.jpg) Recording live at CCW Las Vegas 2025 ## From a podcast to a CX partner 1. 2017The CXChronicles Podcast launches, with Adrian interviewing customer-focused founders and leaders. 2. 2020CXChronicles is founded, turning hundreds of conversations into hands-on consulting. 3. TodayOn-demand services, partner solutions and content, all built on The Four CX Pillars. CXChronicles started with a simple idea: sit down with the best customer-focused leaders in the world and find out what actually works. After 20 years leading CX and operations at growth-stage companies, Adrian Brady-Cesana launched The CXChronicles Podcast to capture those lessons. Episode after episode, the same patterns kept coming up across team, tools, process and feedback, and so did the same problems: underused tech stacks, misaligned teams and feedback that never turned into action. Those conversations led to partnerships with the leading CX and CS software companies, and in 2020 CXChronicles became a consultancy. Today we work as an embedded extension of our clients' teams, helping growth-stage companies maximize customer lifetime value and unlock the full potential of their CX, Customer Success and RevOps functions, while keeping customer and employee happiness a top priority. ## Meet the CXC team and advisors Operators, not observers. Our core team and advisors have led CX, Customer Success, RevOps, Product and Sales teams at companies across the US and Europe, and they work as an extension of yours. [Work with us](https://www.cxchronicles.com/contact-us/?hsLang=en) Founder ![Adrian Brady-Cesana](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/%5BTEAM%20HEADSHOTS%5D/1728564985725.jpeg?width=640&name=1728564985725.jpeg) ### Adrian Brady-Cesana Founder, Chief Experience Officer & Podcast Host New York, US **Previously:** GM, CX/CS, Sales and Operations roles at ACV Auctions, H.Bloom, HomeTeam and onefinestay Core team ![Richard Convery](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/%5BTEAM%20HEADSHOTS%5D/1738678029449.jpeg?width=640&name=1738678029449.jpeg) ### Richard Convery Solutions Architect Milton Keynes, UK CX, Customer Success and Revenue Operations consultant **Previously:** CX/CS, RevOps and Product roles at Ascendr, Virtuoso, Yellowfin and FuseMetrics Core team ![Maria Fleissig](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/%5BTEAM%20HEADSHOTS%5D/maria%20linkedin.jpeg?width=640&name=maria%20linkedin.jpeg) ### Maria Fleissig Head of Client Success Dublin, Ireland Customer Success and Marketing Operations **Previously:** CX/CS, Marketing and Operations roles at Honeybadger, Finch, Ryanair, JP Group and Elgiganten A/S Core team ![Bob Guillow](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/%5BTEAM%20HEADSHOTS%5D/Bob%20Guillow.png?width=640&name=Bob%20Guillow.png) ### Bob Guillow Solutions Architect New York, US AI agents, automation and product **Previously:** Product roles at Dealerclub, HELIXintel, ACV Auctions and Synacor Advisor ![Ashlee Newcomb](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/%5BTEAM%20HEADSHOTS%5D/1574094437421.jpeg?width=640&name=1574094437421.jpeg) ### Ashlee Newcomb Growth & Sales Advisor New York, US **Previously:** Sales, RevOps, Growth and CX roles at Spring Health, TaskHuman, Greenhouse Software, Limeade and HR Acuity ### Plus our partners' experts Through our strategic partnerships, product specialists from leading CX and CS platforms work alongside our team on your projects. [Meet our partners](https://www.cxchronicles.com/about#partners) ## Our partners: an extension of the CXC team. We don't just resell software. Our strategic partners work hand in hand with us, so you get one team that knows both your business and your tools. - Direct access to partner product specialists - Preferred pricing and faster implementations - One point of contact across every vendor [Explore our partners](https://www.cxchronicles.com/partners/?hsLang=en) [![HubSpot](https://www.cxchronicles.com/hs-fs/hubfs/Client%20Logos/Partner%20Logos/HubSpot_Logo.png?width=360&name=HubSpot_Logo.png)Solutions Partner](https://www.cxchronicles.com/partners/hubspot/?hsLang=en) ![Zendesk](https://www.cxchronicles.com/hs-fs/hubfs/Client%20Logos/Partner%20Logos/Zendesk_logo_RGB.png?width=280&name=Zendesk_logo_RGB.png) ![Salesforce](https://www.cxchronicles.com/hs-fs/hubfs/Client%20Logos/Partner%20Logos/Salesforce.com_logo.svg.webp?width=280&name=Salesforce.com_logo.svg.webp) ![Freshworks](https://www.cxchronicles.com/hs-fs/hubfs/Client%20Logos/Partner%20Logos/freshworks-logo.png?width=280&name=freshworks-logo.png) ![Fin by Intercom](https://www.cxchronicles.com/hs-fs/hubfs/Client%20Logos/Partner%20Logos/Fin_logo_(2026).svg.webp?width=280&name=Fin_logo_(2026).svg.webp) ![Kustomer](https://www.cxchronicles.com/hs-fs/hubfs/Client%20Logos/Partner%20Logos/kustomer.png?width=280&name=kustomer.png) ![Help Scout](https://www.cxchronicles.com/hs-fs/hubfs/Client%20Logos/Partner%20Logos/help-scout-vector-logo-1.png?width=280&name=help-scout-vector-logo-1.png) ![ChurnZero](https://www.cxchronicles.com/hs-fs/hubfs/Client%20Logos/Partner%20Logos/ChurnZero_Stacked_Logo_2021.jpg?width=280&name=ChurnZero_Stacked_Logo_2021.jpg) ![Forethought](https://www.cxchronicles.com/hs-fs/hubfs/Client%20Logos/Partner%20Logos/forethought-review-1.png?width=280&name=forethought-review-1.png) ![Ascendr](https://www.cxchronicles.com/hs-fs/hubfs/Client%20Logos/Partner%20Logos/ascender_banner.jpeg?width=280&name=ascender_banner.jpeg) ## What we've built so far **Nearly 300**podcast episodes with customer-focused leaders **100K+**episode downloads, with listeners in 120+ countries **Top 5**consistently ranked CX podcast, including #2 by Feedspot and #4 by Zendesk **15K+**CXC Weekly newsletter subscribers **5K+**copies of The Four CX Pillars sold **10+**strategic software partnerships, including HubSpot ## Embedded expertise. Measurable impact. How we work with every client, from a 30-day audit to an ongoing partnership. 01 ### Practitioner-led Seasoned operators who embed into your team, with thoughtful AI integration built in. 02 ### Strategy before tools We diagnose teams, processes and feedback loops before touching tech, so every fix ties back to revenue, retention and CSAT. 03 ### Actions over advice Clear calls to action, proven playbooks, templates and scorecards, grounded in The Four CX Pillars. 04 ### The voice of the customer Through the podcast and our global audience, we bring real-world insight from founders, CEOs and customer-first leaders. 05 ### Network and ecosystem A trusted network of strategic partners and a real-time view of what's working across CX, CS, Sales and RevOps teams. ### Ready to make happiness a habit? Tell us where you are today and we'll tell you where we'd start. [Book a consultation](https://www.cxchronicles.com/contact-us/?hsLang=en) [![Front cover of The Four CX Pillars by Adrian L. Brady-Cesana](https://www.cxchronicles.com/hs-fs/hubfs/%5BCONTENT%5D/Book/4%20pillars%20book%20front.jpg?width=460&name=4%20pillars%20book%20front.jpg)](https://www.cxchronicles.com/the-four-cx-pillars/?hsLang=en) ## The framework, in a book The Four CX Pillars™ by Adrian Brady-Cesana is a practical guide to building and scaling customer experience operations using four core pillars: Team, Tools, Process and Feedback. Through real-world examples and actionable strategies, it shows how businesses can build a customer-centric culture, use the right technology, optimize workflows and turn data into better customer experiences. 5K+ copies soldNavigate Management Consulting Book of the Month [About the book](https://www.cxchronicles.com/the-four-cx-pillars/?hsLang=en) ## Get CXC Weekly Join 15,000+ customer-focused leaders who get our weekly roundup from the team behind The CXChronicles Podcast. - New podcast episodes and key takeaways - Practical CX, Customer Success and RevOps insights - Event invites and community news ## Let's make happiness a habit. A 30-minute conversation, no obligation. We'll tell you where we'd start. [Book a consultation](https://www.cxchronicles.com/contact-us/?hsLang=en) [![CXChronicles home](https://www.cxchronicles.com/hs-fs/hubfs/%5BBRANDING%5D/Updated%20CXC%20Logo%202021.jpg?width=360&name=Updated%20CXC%20Logo%202021.jpg)](https://www.cxchronicles.com/?hsLang=en) Make happiness a habit. 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All rights reserved.[Privacy and cookie policy](https://www.cxchronicles.com/privacy-policy/?hsLang=en) Cookie settings ```json { "@context" : "https://schema.org", "@type" : "AboutPage", "about" : { "@id" : "https://cxchronicles.com/#organization" }, "name" : "About CXChronicles", "url" : "https://cxchronicles.com/about/" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://cxchronicles.com/#organization", "@type" : "ProfessionalService", "description" : "CXChronicles helps experience-centric brands turn customer and employee experience into a growth engine, through on-demand CX, Customer Success and RevOps services, partner solutions and The CXChronicles Podcast.", "email" : "hello@cxchronicles.com", "employee" : [ { "@id" : "https://cxchronicles.com/about/#adrian" }, { "@type" : "Person", "homeLocation" : "Milton Keynes, UK", "jobTitle" : "Solutions Architect", "name" : "Richard Convery" }, { "@type" : "Person", "homeLocation" : "Dublin, Ireland", "jobTitle" : "Head of Client Success", "name" : "Maria Fleissig" }, { "@type" : "Person", "homeLocation" : "New York, US", "jobTitle" : "Solutions Architect", "name" : "Bob Guillow" }, { "@type" : "Person", "homeLocation" : "New York, US", "jobTitle" : "Growth & Sales Advisor", "name" : "Ashlee Newcomb" } ], "founder" : { "@id" : "https://cxchronicles.com/about/#adrian" }, "foundingDate" : "2020", "name" : "CXChronicles", "slogan" : "Make happiness a habit.", "url" : "https://cxchronicles.com/" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://cxchronicles.com/about/#adrian", "@type" : "Person", "homeLocation" : "New York, US", "jobTitle" : "Founder, Chief Experience Officer and Podcast Host", "name" : "Adrian Brady-Cesana", "worksFor" : { "@id" : "https://cxchronicles.com/#organization" } } ``` ```json { "@context" : "https://schema.org", "@type" : "Book", "author" : { "@id" : "https://cxchronicles.com/about/#adrian" }, "description" : "A practical guide to building and scaling customer experience operations using four core pillars: Team, Tools, Process and Feedback.", "name" : "The Four CX Pillars", "url" : "https://cxchronicles.com/the-four-cx-pillars/" } ```